Academic Records Associate

General Summary

The Academic Records Associate is a multi-functional position providing clear, accurate and concise service as a member of the document management team. Under the facilitation of the Manager, Admissions Operations and Systems, the Associate responds to inquiries by providing clear, accurate and concise information that enables resolution. This includes the processing of forms and information, follow-through and completion of processes to enable resolution within the document management team environment. The Academic Records Associate is responsible for handling student academic records-related issues, policies, and regulations.

Essential Duties and Responsibilities

- Develops and maintains expertise in multiple areas of the Registrar's Office, including Student History & Transcripts, Change of program/campus forms sent to Admissions, Student information changes, FERPA compliance, Duplicate ID correction, and Data integrity. - Develops and maintains expertise in the Office of Admissions, including reviewing all applications for completeness, data entry and integrity, database experience in Salesforce, Jenzabar, OnBase, Docusign, Web Amit, ETS, National Clearinghouse, E-scripts, and Microsoft Office, completing welcome packets for admitted students, and performing miscellaneous job-related duties as assigned. - Interacts with internal customers directly. - Develops thorough knowledge of all academic programs, office functions and processes, and the other service areas of the University. - Must be available to work overtime as required. - Must be able to adapt to changing environments and remain flexible to change. - Required to work within complex regulations and policies and be able to provide advice and guidance based on knowledge and experience with past and current regulations and policies. - Will be required to complete multiple tasks at a time with demanding deadlines and under pressure. - Other related responsibilities as assigned.

Technical, Managerial, and People Skills Required

- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. - Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. - Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. - Drives Results - Consistently achieving results, even under tough circumstances. - Innovation - Creating new and better ways for the organization to be successful. - Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Education and/or Experience

- Bachelor's degree required with 1 to 2 years' experience directly related to the duties and responsibilities specified. - Successful experience in a systems and customer service environment. - 1 to 2 years of experience in a university or records environment. - Good problem solving and conflict resolution abilities. - Excellent written and oral communication skills. - Confidence and skill with large databases and student records. - Experience in a for-profit educational environment preferred. - Student Information System experience preferred. Jenzabar and Salesforce experience a plus. - Microsoft Office and strong Excel Spreadsheet skills required. - Prior work with international student populations preferred.