Academic Progress Analyst I

This position reports to the Assistant Registrar for Academic Support and collaborates with the Academic Support team to represent the Registrar’s Office, assisting students, faculty, and staff.

Responsibilities

• Complete registration and drop requests received from students and departments through direct interactions, email, phone calls, and online forms.
• Process unofficial and official withdrawals and validate FN (failure for non-attendance) grades as needed.
• Communicate with students, staff, faculty, and other university departments to advise on institutional policies and federal regulations pertaining to attendance and academic activity.
• Assist students with Registrar-related inquiries in person at the Student Service Center.
• Complete assessment registration and reset requests received through the assessment inbox.
• Evaluate and complete requests for late registration, independent study registration, audit registration, and section switches.
• Evaluate students for non-attendance and drop students who have not engaged in the course.
• Provide assistance to professors in assigning/extending Incomplete extensions.
• Occasionally assist with events outside of normal business hours, including Commencement exercises.
• Perform other tasks as assigned.

Requirements

• Bachelor’s degree required.
• Minimum of one year of Registrar or other relevant experience.
• Strong computer skills.
• Well-developed communication skills with an emphasis on written communication.
• Proficiency in academic processes and regulations and their application to student situations.
• Capability for high-level reasoning to solve complex problems.
• Advanced logic-based decision-making skills.

Skills

• Ability to communicate effectively both verbally and in writing to convey clear, well-articulated information.
• Strong organizational skills.
• Excellent computer skills.
• Intuitive problem-solving for routine and complex issues.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel, or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

Working Conditions

• Climate-controlled office setting with moderate noise levels and good lighting.
• If driving is required, proof of a valid driver’s license, acceptable DMV record, LU Driving Approval, and liability insurance is necessary.

Pay

$18.27 - $20.19 per hour.

Benefits

• Eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

Schedule

Full time, hybrid location.