Academic Program Director, HEO (Study Abroad) - Office of Academic Operations, Provost Division

About the role

Takes an entrepreneurial approach to study abroad opportunities that includes a deep and nuanced understanding of the needs, potential, and constraints faced by Hunter College students. Oversees and promotes both education abroad and exchange programs to enhance Hunter College students’ opportunities for global citizenship, as well as intercultural understanding.

Responsibilities

• Takes an entrepreneurial approach to study abroad opportunities that includes a deep and nuanced understanding of the needs, potential, and constraints faced by Hunter College students.
• Oversees and promotes both education abroad and exchange programs to enhance Hunter College students’ opportunities for global citizenship, as well as intercultural understanding.
• Creates and executes ways to engage students in study abroad opportunities at multiple points of entry and including the entire range of international experiences available at the College.
• Serves as the lead relationship manager for a portfolio of global partners, cultivating long-term trust and alignment with senior leaders at international institutions.
• Creates awareness of study abroad opportunities among faculty and department chairs.
• Collaborates actively with faculty who assess study abroad course equivalency and who are interested in creating faculty-led programs.
• In partnership with faculty leaders, organizes and oversees the logistics of short-term faculty-led programs.
• Initiates and develops exchange and affiliated partnerships that enhance the Hunter College study abroad program portfolio and align with students’ needs and academic and professional goals.
• Develops, implements, and assesses pre-departure, re-entry, and other relevant orientations and information sessions for students and faculty studying and traveling abroad.
• Liaises regularly with Student Affairs, Academic Affairs, language and area studies departments and programs, and other College units to promote study abroad opportunities.
• Manages and regularly updates department’s digital and student-facing platforms, including study abroad application portal (Via TRM), WordPress, and internally-developed systems (i.e., PeopleSoft-created internal platforms).
• Effectively manages the Education Abroad budgets and available funding.
• Takes initiative to create successful new departmental events, including alumni engagement.
• Creates awareness of and promotes all known available scholarship opportunities for students studying abroad.
• Collaborates effectively with graduate programs and seeks new ways to engage graduate students and faculty in study abroad experiences.
• Represents Hunter College at international education conferences and professional organizations.
• Organizes and oversees visits from international partner delegations.

Qualifications

• Bachelor's degree and at least eight years of relevant experience.
• Significant experience in the field of international higher education, specifically education abroad.
• Excellent interpersonal and communication skills.
• A sharp attention to detail.
• A well-developed ability to work with a range of internal and external partners, including but not limited to students, faculty, other staff, external university partners, providers, program alumni, and vendors.
• A demonstrated success in developing and sustaining effective systems, workflows, and processes involving multiple departments and constituents.
• A strong sense of flexibility and adaptability.

Preferred Qualifications

• A Master's Degree in a relevant field (i.e., international higher education, language studies, cultural studies, etc.).
• Experience with Via TRM or similar study abroad platforms.
• Fluency in a second language.