Academic Operations Coordinator

About the role

The Ross College of Business Academic Operations Coordinator serves as the primary assistant to the Dean of the Ross College of Business (RCOB) and coordinates any projects, initiatives, and partnerships involving the Dean. This position requires a versatile individual capable of managing both internal and external affairs, representing the Dean in meetings, and spearheading significant projects related to academic affairs within the college and throughout academic affairs.

Responsibilities

• Provide comprehensive administrative support to the Dean, including managing schedules, handling correspondence, and coordinating meetings and appointments.
• Budgeting, purchasing, cost allocation, invoicing, and other transaction tasks even if as the liaison to the finance office of the university from the college.
• As the point of contact between the Dean and internal/external stakeholders, including faculty, staff, students, and external partners.
• Serving as the primary point of contact between the Dean's office and other departments throughout the university, as well as with external organizations and institutions.
• Undertaking special projects as assigned by the Dean, which may include organizing events, conducting surveys, or implementing new policies and procedures.

Requirements

• Education: Bachelor's degree in a relevant field such as Business Administration, Public Administration, or a related discipline. Advanced degrees are preferred but not required.
• Experience: Minimum of 3-5 years of experience in administrative, project management, or coordinator-type roles, preferably in an academic or higher education setting. Experience supporting executive-level staff is highly desirable.

Qualifications

• Project Management Skills: Demonstrated ability to manage complex projects from conception to completion, with strong organizational skills and attention to detail.
• Communication Skills: Excellent written and verbal communication skills, with the ability to effectively interact with individuals at all levels, both internally and externally.
• Professionalism: Exhibits a high level of professionalism and integrity, with the ability to handle confidential information with discretion.
• Adaptability: Flexible and adaptable to changing priorities and able to work effectively in a fast-paced environment.
• Collaborative: Strong team player that works effectively with colleagues and stakeholders across departments.
• Tech-Savvy: Advanced Tech: Proficiency in Microsoft Office Suite, with a medium level of expertise in Excel for data analytics, spreadsheet management, and quantitative reporting.
• Generative AI proficiency: Basic AI literacy is required, including hands-on familiarity with tools such as Gemini and Notebook LM to enhance administrative productivity and research.
• Experience with academic management systems is a plus.
• Strategic Thinking: Demonstrated ability to think strategically and contribute to the achievement of the college's goals and objectives.