Academic and Success Coach: Program Manager - 83446

About the role

The Academic & Success Coach: Program Manager plays an integral role in the EXCELerator and the college at large. This role provides subject-specific tutoring while serving as a holistic guide to help students navigate their academic journey and connect them with campus resources. This involves developing the broader skills needed for students to have long-term success in both academics and their career. This role serves as tutor, mentor, facilitator of self-discovery, accountability partner, skills developer, and champion of growth and transformation.

Responsibilities

• Leadership & Support
  • Serve as the point of contact for the Academic Coaches offering guidance, mentoring, and troubleshooting support.
  • Collaborate closely with the Director to implement strategic initiatives and align coaching efforts with departmental goals.
  • Act as a floor manager to ensure smooth daily operations within the EXCELerator and provide leadership presence in the Director's absence.
• Program Coordination & Development
  • Assist in planning, coordinating, and executing workshops, student success events, and coaching outreach activities.
  • Lead or co-lead departmental initiatives, such as specialized coaching programs (e.g., probation coaching, time management series, midterm check-ins).
• Training & Supervision
  • Train, onboard, and provide ongoing professional development for new Academic Coaches and Peer Tutors.
  • Supervise Part-Time Academic Coaches and Student Workers.
  • Monitor and support coaching quality by reviewing documentation, providing feedback, and facilitating team meetings.
  • Help create resource materials, guides, and toolkits for use by Academic Coaches and students.
• Administrative & Operational Support
  • Assist with scheduling coverage for front desk and coaching shifts, events, and tutoring support across the center.
  • Manage internal communications and assist in preparing materials for staff meetings and training sessions.
• Academic & Success Coaching Support
  • Providing individualized academic coaching in either of the following subject areas: Chemistry, Writing, Math, and Biology.
  • Serving as a campus mentor/navigator for SCC Students.
  • Helping students develop effective learning strategies, study skills, time management, and organizational skills, etc.
  • Assisting students in identifying academic strengths and areas for improvement.
  • Supporting students in navigating academic challenges, setting goals, and overcoming obstacles.
  • Providing proactive outreach to at-risk students and connecting them with resources.
  • Develop and distribute supplemental learning materials to support students.
  • Monitoring student progress and providing feedback to students, faculty, and administration as needed.
  • Plan and execute academic engagement events, such as Study Hall Slam Sessions, Student Empowerment events.
  • Collaborate with department chairs to create course review workshops.
• Program Development And Implementation
  • Developing and facilitating workshops, seminars, and training programs on academic success topics.
  • Creating and implementing strategies to improve student retention and completion rates.
  • Collaborating with faculty and other departments to enhance student support.
  • Developing and implementing procedures for programming to include faculty and department input, attendance tracking, and assessment of student progress.
• Resource And Referral
  • Connecting students with campus resources, such as counseling, disability services, student health & wellness, student life, career services, advising, and financial aid.
  • Mentor students to help them learn how to self-advocate with their faculty or other support services.
  • Participating in SCCs "Teams Supporting Teams" Initiatives; This includes supporting student services area: Academic Advising, Financial Aid, Enrollment Services, Student Activities, Student Health & Wellness.
• Data Collection And Reporting
  • Maintaining regular and accurate records of student interactions and progress in the appropriate system.
  • Track student attendance and faculty collaboration at programming events.
  • Collecting data and preparing reports on student success and retention initiatives.

Required Qualifications

• Master's degree in Higher Education, Student Affairs, Education, Counseling, Academic Discipline, or a related field.
• Minimum of 2–3 years of professional experience in higher education, preferably in academic support, tutoring, student success, advising, retention, or learning assistance.
• Experience developing, coordinating, and assessing student-success programs and initiatives.
• Experience supervising, training, and supporting staff, including part-time employees, tutors, academic coaches, or student workers.
• Knowledge of student retention, persistence, academic intervention, and engagement strategies, particularly within a community college environment.
• Ability to use student data and assessment results to evaluate program effectiveness and identify opportunities for improvement.
• Strong leadership, organizational, communication, and problem-solving skills.
• Demonstrated ability to collaborate with faculty, Academic Advising, Career Services, Financial Aid, Disability Support Services, and other student-support departments.
• Experience planning and facilitating workshops, academic-support events, outreach initiatives, and student-success programming.
• Ability to manage daily operations of a collaborative student-success or learning environment, including staffing, scheduling, service delivery, and student concerns.
• Proficiency with educational technology and common higher-education systems, such as learning management systems, Microsoft 365, scheduling platforms, and student information systems.
• Ability to work a flexible schedule, including occasional evenings or special events, based on departmental needs.