Academic Advisor (Consultative Sales Position)

Duties / Responsibilities

• Be an expert in consulting families on the college readiness process
• Responsible for lead follow-up and monthly sales quotas
• Complete lead activation on a timely basis by making high volume of calls and outbound SMS campaigns daily to introduce and grow sales
• Ensure outstanding customer service to achieve company’s Net Promoter Score goals
• Daily, deliver excellent customer service to families ensuring program success
• Deliver excellent service in sales and customer retention to support growing school and community partnerships
• Identify opportunities to influence brand recognition beyond current client base
• Aptly handle challenging customer service needs
• Regularly follow-up with book of business families and other internal stakeholders to check in on progress
• Collaborate with tutors assigned to programs to identify expansion and repurchase opportunities
• Craft strong recommendations to families to drive repurchases
• Actively reach out to book of business families to generate sibling expansion purchases and parent referrals
• Own our industry-leading NPS results

Requirements

Standard working hours are Monday through Friday, with some evening and weekends expected.

Moderate travel as required to support business development activities.

Qualifications

• Excellent communication skills, both written and oral
• A high attention to detail
• Excited by a fast-paced position

Skills

• Consulting families on the college readiness process
• Lead follow-up and monthly sales quotas
• Completing lead activation
• Ensuring outstanding customer service
• Delivering excellent service in sales and customer retention
• Identifying opportunities to influence brand recognition
• Aptly handling challenging customer service needs
• Following up with book of business families and other internal stakeholders
• Collaborating with tutors assigned to programs
• Crafting strong recommendations to families
• Generating sibling expansion purchases and parent referrals

Benefits

• Comprehensive health insurance
• Paid time off
• 401(k)
• Employee discounts
• A vibrant, collaborative company culture

Pay

$65,000 Base Salary

Monthly commission based on percentage to goal

Schedule

Standard working hours are Monday through Friday, with some evening and weekends expected.

Moderate travel as required to support business development activities.