ABRA body shop Parts Pro

About the role

Krause Auto Group is looking for a motivated, customer-focused, and detail-oriented ABRA Body Shop Parts Pro to join our growing team. If you enjoy working in a fast-paced environment, helping customers and technicians, and building a long-term career in the automotive industry, this is a great opportunity to grow with a successful organization. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Responsibilities

• Assist retail and internal customers with parts inquiries and orders
• Provide accurate parts pricing, availability, and order updates
• Communicate professionally with customers, service advisors, and technicians
• Answer incoming phone calls and respond to parts requests efficiently
• Provide exceptional customer service throughout the entire parts process
• Read and interpret parts catalogs to identify correct parts and components
• Pull and fill parts orders accurately from inventory
• Maintain organized inventory and assist with weekly bin checks
• Notify management of low inventory or out-of-stock items requiring immediate attention
• Locate and source parts from outside vendors when necessary
• Review body shop estimates to ensure parts and pricing accuracy
• Ensure all internal parts requests are properly billed on repair orders
• Process retail payments and credit authorizations
• Maintain accurate documentation and inventory records
• Support additional parts department operations as needed

Requirements

• High school diploma or equivalent preferred