About Us

Listed August 20, 2026 and accepting applications until closed.

About Us

For roughly 500,000 years, humans have been burning stuff to heat our homes, burning stuff to light our homes, and burning stuff to power our machines. It’s 2026, people. Let’s change that. Right now, homes account for roughly 20% of the world’s carbon emissions. Here at Elephant Energy, we know that there is a better way. As a certified B Corp, we are committed to building a one-stop shop that makes it easy to upgrade to a climate-friendly home. We enable homeowners to confidently make the switch to modern, electric technologies and get their homes off of fossil fuels – all at once, or over time.

This position requires in-person work in Denver, Colorado. We are a Hybrid company with Herdquarters in Broomfield, CO and get together as a team semi-annually in Colorado.

About The Role

We are excited to launch a new role on our Colorado team! The Sustaining Operations Manager will report to the MA General Manager. This role ensures our installed electrification projects continue to perform at the highest level post-installation. You’ll spend roughly 50% of your time in the field and 50% in the office (with more field time in the early months to “clean up” existing equipment issues, then shifting toward more office-based responsibilities). You’ll play a big role in the post-install experience - service, maintenance, callbacks, and customer support - ensuring stability, technical quality, and homeowner satisfaction.

This role is not the first responder for every callback or service request. Instead, you are the fleet health owner and last-resort escalation point, stepping in when installer and service partners cannot resolve the toughest problems. Equally important, you will create the learning loop that ensures every issue leads to systemic improvements as reviewed by our centralized support Operations Enablement Team. Your work will be critical to protecting trust with our customers and trade partners while delivering Elephant’s Service and Maintenance Program across Colorado.

Responsibilities

• Own Fleet Health
  • Take ownership of the performance and “health” of our installed fleet ensuring systems function as intended and customers remain confident in their investment.
  • Actively monitor fleet performance, coordinate preventative maintenance, and ensure all customer issues have a clear path to resolution.
  • Document issues, interventions, and equipment changes thoroughly, giving central teams visibility into systemic trends and opportunities.
• Escalation & Field Work
  • Serve as the final escalation point in our service pathway—not the first responder. Step in only when installer or service partners cannot resolve an issue, particularly for complex or high-stakes problems (<5% of cases).
  • Perform in-field diagnostics and interventions as needed, delivering timely, high-quality solutions that protect customer trust.
  • Manage and support Service Partners, especially on challenging technical issues.
• Create a Learning Loop
  • Conduct root cause analysis on recurring issues and feed insights back to HCAs, PMs, and trade partners.
  • Partner with Operations Enablement and Solutions Engineering to reduce callbacks by achieving “Quality by Design.”
  • Provide supplemental training or coaching when recurring issues surface.
• Enable Teams & Partners
  • Provide technical guidance and field coaching to local teams (PMs, HCAs, GM) in collaboration with the centralized Operations Enablement team.
  • Support installer onboarding, training, and enablement in partnership with the Operations Enablement team.
  • Deliver in-market training sessions based on centrally developed curriculum, contributing insights and expertise where needed.
• Other Things
  • Support the rollout of structured preventative maintenance programs.
  • Help ensure the MA market team is equipped with technical insights and troubleshooting playbooks.
  • Strengthen the customer journey by ensuring technical support is available for both customers and employees post-install.

Requirements

• You bring technical expertise in heat pumps, with hands-on field experience (Mitsubishi training strongly preferred).
• You have service technician experience and enjoy both problem-solving and teaching others.
• You’re an excellent communicator—capable of translating technical field issues into systemic improvements.
• You are skilled at assessing partner quality and managing ongoing relationships with contractors.
• You thrive in a startup environment—self-directed, solutions-oriented, and motivated to improve processes.

Pay

This role is in our Skilled Trade Career Track (Level IC4).

• Level Definition: Defines and solves ambiguous problems, creates systems or standards, and drives impact beyond the immediate team.
• Learning-Loop Ownership: Connects patterns across complex work, creates durable solutions, and helps institutionalize what works.
• Compensation:
  • $115k base
  • $10k variable comp
  • Potential for licensing reimbursements
  • 12,500 option grants