About Alumni Ventures

About the role

As a Community Manager at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations. This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes.

Responsibilities

• Serve as a day-to-day point of contact for prospective and existing investors.
• Respond to investor questions through email, phone, webinars, events, and other communication channels.
• Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
• Help individuals navigate Alumni Ventures' offerings, processes, and community experience.
• Build strong relationships with investors, community members, and internal stakeholders.
• Deliver a high-touch, service-oriented customer experience across the investor journey.
• Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
• Support investor onboarding and ongoing engagement efforts.
• Collaborate closely with Managing Partners, Community Managers, and senior leaders.
• Support fundraising initiatives, fund operations, club programs, and syndication activities.
• Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
• Help ensure smooth execution of key investor engagement and operational processes.
• Track engagement activity, investor interactions, and key business metrics.
• Maintain clean and accurate data in HubSpot and other internal systems.
• Support reporting for Community Managers, Partners, and leadership.
• Identify opportunities to improve workflows, communication, and the overall investor experience.

Requirements

• 2+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
• Effective written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through consistently.
• Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
• Ability to learn and effectively use new systems, tools, and business processes.
• Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Preferred Qualifications

• Experience using HubSpot, Salesforce, or similar CRM platforms.
• Experience supporting clients, customers, members, investors, advisors, or other external stakeholders.
• Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
• Experience coordinating projects, events, webinars, or operational workflows.