ABA Direct Support Professional - DSP

About the role

This position is responsible for managing client relationships and providing exceptional customer service.

Responsibilities

• Manage client interactions through phone, email, and in-person meetings.
• Handle inquiries and complaints professionally and efficiently.
• Develop and maintain strong working relationships with clients.
• Collaborate with cross-functional teams to ensure client needs are met.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum of 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Qualifications

• Excellent problem-solving and conflict resolution skills.
• Experience with CRM systems is a plus.
• Knowledge of industry-specific terminology and best practices.

Skills

• Customer service skills.
• Effective communication and interpersonal skills.
• Team player with excellent organizational skills.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive salary package.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee assistance program.

Pay

The salary range for this position is $40,000 - $50,000 annually.

Schedule

The position offers a flexible schedule with options for remote work and occasional evening hours.