AAA Membership Sales Specialist

About the role

AAA Club Alliance is hiring an experienced full-time Retail Membership Sales Specialist for a dynamic retail environment. The role focuses on selling and processing new AAA memberships, maximizing upsell and cross-sell opportunities, driving engagement through in-store sales and outbound calls, welcoming new members, presenting promotions, documenting leads accurately, serving as the in-store expert for membership inquiries, and providing backup for cashiering, tag and title, and IDEMIA services as needed.

Pay

• Starting base compensation: $15.50 – $19.83 per hour (adjusted based on experience, geographic location, and other job-related factors as permitted by law)
• Eligible for incentive pay with an average payout of $162.00 – $500.00 per month

Schedule

• Store hours: Monday–Friday, 9:00 AM – 6:00 PM; Saturday, 9:00 AM – 5:00 PM
• 37.5-hour work week
• No Sundays

Location

1004 N Eisenhower Drive, Beckley, WV 25801

Responsibilities

• Sell and process new AAA memberships while maximizing opportunities to upsell and cross-sell upgrades and add-ons
• Drive active engagement with the membership base through in-store sales, inquiries, and outbound calls
• Effectively welcome new members, present promotions, and initiate discussions about upgrade opportunities
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable

Requirements

• Minimum of three (3) years of sales and customer service experience, demonstrating ability to drive results and exceed expectations
• Effective written and oral communication skills for engaging customers and articulating the value of AAA memberships
• Proficiency in navigating multiple websites and programs; strong computer skills for multitasking in a fast-paced retail environment
• Notary Public designation or willingness to obtain within 6 months of employment
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
• Ability to obtain necessary Membership license (or others) as required to perform essential functions of the position

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks paid parental leave
• 401(k) plan with company match up to 7%
• 2+ weeks of PTO within your first year (up to three weeks accrued during first year)
• Paid company holidays
• Company-provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year