AAA Fleet Supervisor

About the role

The AAA Springfield Fleet is seeking an experienced Fleet Supervisor for 1st Shift. This individual will be responsible for managing day-to-day operations alongside the Fleet Manager and other supervisors at the Fleet Office and working directly with drivers to ensure members are covered. We are looking for a team‑oriented individual with strong customer service and coaching experience. Fleet address: 7701 Southern Drive, Springfield, VA 22150.

Responsibilities

• Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded.
• Achieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards.
• Deliver extraordinary customer service to AAA members, RAP customers, and other AAA customers.
• Utilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.
• Supervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
• Participate in interviewing and selection process for team members; conduct employee counseling sessions and