(A3) Gateway Clearance DCE Import Agent ( Monday - Friday, 4:00 PM - 12:30 AM)

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other, and to our global communities.

About the role

DHL Express is looking for an Import Flights Clearance Agent to join our team. The Import Flights Clearance Agent is responsible for ensuring that inbound international shipments are compliant with all U.S. customs regulations and can be cleared efficiently upon arrival. The role focuses on reviewing shipment documentation, correcting compliance issues, and facilitating timely movement of goods into the United States by managing regulatory requirements and operational processes.

Responsibilities

• Review and process import flight shipments to ensure compliance with customs regulations and DHL procedures.
• Validate shipment documentation, including commercial invoices, HTS classification, declared value, and consignee/shipper details.
• Identify missing or incorrect data (e.g., incomplete HTS codes) and take corrective actions to ensure compliance.
• “Rate” shipments requiring manual reviews by analyzing shipment details and assigning appropriate classifications.
• Coordinate and process flight-level clearance activities within internal systems.
• Communicate with air carriers (e.g., British Airways, American Airlines) to request and confirm flight nominations.
• Manage high volumes of shipment transactions within strict time constraints.
• Escalate complex compliance issues as needed.
• Maintain accurate records and documentation in line with regulatory and company requirements.
• Support training activities for new recruits when required.

Requirements

• High school diploma required
• Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred
• Customs compliance or brokerage knowledge/training preferred
• 1–2 years’ experience in transportation or customs preferred
• Understanding of import customs clearance processes and regulatory requirements
• Knowledge of air freight operations and flight-based shipment processing
• Ability to follow structured procedures and regulatory guidelines
• Strong attention to detail and analytical skills
• Ability to interpret and apply complex regulations
• Time management and ability to work under deadlines
• Problem-solving skills (turning non-compliant shipments into compliant ones)
• Effective written communication skills
• Ability to work independently in a structured environment
• Adaptability to frequent process and regulatory changes
• Microsoft Office Suite (Outlook, Excel)
• Email templates for carrier communication
• Document management systems (invoices, shipment records)
• Office equipment (computer, monitors, printer)

Additional requirements

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Benefits

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities