A/V Lead Technician

About the company

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact.

About the role

The A/V Lead Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms, and overall A/V technology footprint, including client and business-facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness.

Responsibilities

• Experience supporting live in-person and broadcast events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control).
• Experience supporting and troubleshooting enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech.
• Experience supporting C-Suite level executives, working comfortably to provide audio/mic support.
• Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer-facing support for in-meeting A/V technologies.
• Troubleshoot and resolve incidents across devices, DSPs, CPUs, cameras, microphones, and displays.
• Perform fleet-wide room certification and readiness checks.
• Maintain Conference Room systems, ensuring firmware and software currency is updated.
• Conduct frequent conference room testing and functionality checks.
• Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira).
• Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure.
• Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery.

Requirements

• 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support or equivalent experience.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
• Demonstrated ability to communicate clearly and professionally with customers and senior stakeholders, including C-suite executives, and to adapt communication to different audiences.
• Strong understanding of A/V signal flow, acoustic principles, and IP networking fundamentals.
• Strong documentation and communication skills.

Preferred Qualifications

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Experience troubleshooting Windows and macOS platforms, especially as it relates to A/V technologies (desktop meeting platforms).
• Able to take initiative, seek out information, and work effectively both independently and collaboratively.
• Comfortable managing changing priorities and communicating closely with colleagues in a deadline-driven environment.

Pay

Hourly Range: $78,500.00 - $98,100.00. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies, and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county, and state requirements.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.