A/R Manager

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. Headquartered in Indianapolis with numerous production locations in the US, we are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business.

About the role

The Accounts Receivable Manager - Collections is responsible for ensuring prompt payment, collections, and reconciliation of accounts receivable balances from the Company’s customers for the assigned business segment(s). This position requires close collaboration with other corporate business units, predominately Sales, Claims, Customer Service, and Cash Application, and is responsible for training, coaching, and overseeing the collection and account receivable reconciliation efforts of assigned Account Receivable Rep(s). The position reports to the company Director, Credit and Collections.

Responsibilities

• Ensure prompt collection of the accounts receivable for the assigned business segment, including high balance, national retail customers.
• Directly manage and oversee the collection of delinquent accounts receivable and facilitate reconciliation of account discrepancies, deductions, and claims through concise communication with subordinates, customers, Customer Claims, Sales, Customer Service, and other functional areas.
• Facilitate timely research, tracking, validation, and resolution of national account deductions, disputes, and claims.
• Train and guide the collection and customer account management efforts of assigned Accounts Receivable Rep(s).
• Directly work an assigned group of customers while managing efforts of direct report(s) (this is a "working" manager position).
• Assess credit risk via trade monitoring services, customer pay habits, and market data; identify and report on credit risk through customer pay habits, market data, industry trade monitoring services, and reviewing customer financial statements.
• Recommend payment terms and credit line revisions to the department Director.
• Initiate and approve refund of customer credit balances.
• Approve allowance of unearned discounts and uncollectible deductions.
• Contribute to the department’s SOX compliance initiatives and fulfillment of audit requests.
• Contribute to the department’s continuous improvement efforts.
• Approve credit for new orders.
• Provide periodic and timely reporting on assigned collection schedules and customers.
• Process audit requests.
• Perform additional duties and projects as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, or Business Management, or relevant work experience in lieu of degree.
• Minimum of five years’ collections experience with 3 years serving as a collections manager or supervisor.

Preferred Qualifications

• SAP experience.
• Experience reviewing financial statements and financial ratios.
• Experience with international customers collections, letters of credit, guarantees, and credit insurance.

Skills

• Customer Orientation: Strong customer service aptitude with experience supervising accounts receivables collections and customer account reconciliations.
• Communication: Excellent organizational and communication skills; highly process driven.
• Leadership: Exhibits leadership qualities, self-motivated, and approaches work with commitment and a sense of urgency.
• Attention to Detail: Laser-like attention to detail while maintaining focus on the bigger picture.
• Initiative: Takes ownership of the position and is driven to meet goals and targets with minimal oversight.
• Collaboration: High quality of character to interact respectfully and collaboratively with internal and external stakeholders.
• Advanced Excel skills.
• Demonstration of Calumet Values: Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence.