988 Specialist Sun-Wed 3pm-11pm (30)

About the role

The 988 Specialist role is crucial in supporting individuals experiencing a suicidal or mental health crisis. This position involves providing active listening, collaborative problem-solving, and safety planning to those in need.

Responsibilities

• Answer and place calls on assigned lines with compassion and according to established protocols
• Provide emotional and crisis intervention support, de-escalating situations and making appropriate connections to community safety net programs
• Complete suicide screenings, assessments, and safety plans for all 988 contacts in accordance with 988 Lifeline Suicide Safety Policy
• Assess callers' needs, navigate web-based databases, and provide appropriate information and referrals to community resources
• Support with contacting emergency services for callers requiring immediate assistance
• Document all interactions accurately and promptly, ensuring all relevant information is recorded
• Meet call center performance metrics as defined by agency and accrediting bodies
• Hold confidentiality and adhere to ethical guidelines while handling sensitive information
• Attend agency and division staff meetings and approved professional development opportunities

Requirements

• High school diploma required; Associates in Human Services or related field, strongly preferred
• Strong empathy, active listening, communication, teamwork, and interpersonal skills
• Excellent verbal and written communication skills, with the ability to convey information clearly and compassionately
• Comfort with conversations related to mental health and suicide, and ability to collaboratively explore caller needs and make community safety net connections
• Proficiency in using computer systems and databases for documentation and resource navigation
• Function autonomously and exercise good judgment and decision-making skills, particularly during crisis situations
• Quickly adjust to rapidly changing situations and environments, demonstrating flexibility in handling various types of crises
• Efficiently manage multiple tasks simultaneously, including answering calls, documenting information, and coordinating with partnering agencies
• Work closely with team members and supervisors to ensure seamless operations

Qualifications

• Successful completion of standardized training program within scheduled timeframe, as determined by Inform USA and American Association of Suicidology accreditation standards
• Completion of Applied Suicide Intervention Skills Training (ASIST)
• Strong attendance and punctuality, able to consistently show up on time and work full scheduled shifts, and provide advanced notice for time off requests

Benefits

Shift Differential for week shifts 11 pm - 7 am - $2.00. Weekend shift Differential - $5.00

Pay

Salary range: [Insert salary range here]

Schedule

Shifts are determined based on call volume trends. This position requires working some holidays and weekends (most staff work Saturday or Sunday, and some work both days of the weekend).

Physical Dimensions

• Sitting at a computer for long periods of time
• Entering data
• Listening & speaking clearly on the telephone

Contact

Contact Community Services, Inc. is an Equal Opportunity Employer.