988 Shift Supervisor, Bilingual (Spanish)

About the role

This is a fully remote position. The pay for this position is $28.00 per hour with a $5.00 overnight differential. The schedule is Wednesday and Saturday from 12:30am-9:00am and Friday from 4:30am-8:30am PST, totaling 20 hours per week. This role requires a four-week 40-hour per week training (Monday to Friday 9:00 AM to 5:00 PM PST) at the start of employment. Our work schedules are subject to change as necessary to meet the Agency’s and it's client's needs. Reasonable notice is provided to facilitate personal planning. Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

Primary Duties

• Maintains caller contact data and completes mandated reports and other relevant documentation.
• Monitors crisis calls and provides consultation to volunteers and crisis counselors as needed, ensuring adherence to policies.
• Initiates debriefing sessions with volunteers and crisis counselors following each call as staffing permits.
• Ensures that volunteers and crisis counselors comply with program standards, contracts, policies, procedures, and guidelines.
• Identifies training needs and provides performance-related feedback to Spanish Bilingual Program Coordinators for evaluation purposes.
• Supplies appropriate resources to volunteers and crisis counselors during calls.
• Partners with Workforce Management to real-time staffing, schedule adherence, and attendance.
• Takes crisis calls as needed.
• May participate in outreach and media related activities as requested.

Requirements

• Must be 18 years or older.
• Possess a high school diploma or equivalent.
• Six months of experience required as an SPC volunteer or Crisis Counselor at Didi Hirsch or an external crisis line. One year of experience preferred.
• Must be fluent in reading, writing, and speaking both English and Spanish.
• Have availability and flexibility to work the overnight, evening and weekend shifts.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to emergency mental health services.
• Demonstrate current knowledge of all job specific skills including volunteer supervision, crisis intervention, suicide prevention, telephone crisis line procedures, multicultural and socio-economic issues.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Have basic supervisory skills sufficient to manage a staff of volunteers and crisis counselors, enforcing policies and procedures while maintaining a supportive environment.
• Have strong interpersonal skills, interact well with others, and effectively communicate to others when conflicts occur.
• Efficiently use a computers to include Microsoft Office Suite and crisis line software.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.