988 Call Center Supervisor

About the role

The role of 988 Call Center Supervisor involves managing a team of call center agents, ensuring high-quality customer service, and handling escalated issues.

Responsibilities

• Oversee daily operations of the call center team
• Train and mentor call center agents
• Handle escalated customer complaints and issues
• Monitor call quality and provide feedback
• Ensure compliance with company policies and regulations

Requirements

• Bachelor’s degree in Business Administration, Communications, or related field
• Minimum 3 years of experience in customer service or management
• Strong leadership and interpersonal skills
• Excellent communication and problem-solving abilities

Qualifications

• Proficiency in Microsoft Office Suite
• Experience with CRM systems
• Ability to work flexible hours including evenings and weekends

Skills

• Customer service orientation
• Conflict resolution
• Time management
• Team building

Benefits

• Competitive salary package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

$50,000 - $60,000 annually

Schedule

Flexible schedule with evening and weekend shifts

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