911 Systems Consultant

Key Responsibilities

• Provide technical support for mission-critical 911 systems and related technology platforms.
• Monitor daily operations, maintenance, and performance of emergency communication systems.
• Stay current with emerging 911 technologies and recommend improvements.
• Collaborate with business stakeholders to identify technology needs and prioritize projects.
• Work with software and hardware vendors to plan, implement, upgrade, and maintain enterprise systems.
• Participate in RFPs, RFIs, proposal evaluations, vendor selection, contract reviews, and SLA management.
• Oversee software and hardware deployment, testing, validation, and production implementation.
• Forecast infrastructure, equipment, and operational support requirements.
• Ensure technology projects are delivered on time and within budget.
• Assist with installation, deployment, troubleshooting, and maintenance of hardware and software.
• Participate in testing of new technologies and system enhancements.
• Provide after-hours on-call support and participate in major incident response activities.
• Complete additional technical projects and assignments as required.

Required Qualifications

• 8+ years of progressively responsible IT experience.
• Minimum 5 years managing complex enterprise technology environments.
• Strong understanding of Computer Aided Dispatch (CAD) and 911 technologies.
• Deep knowledge of enterprise IT infrastructure and operational best practices.
• Experience managing enterprise software and hardware environments.
• Strong understanding of: IT Solution Lifecycle, Software Development Lifecycle (SDLC), Networking, Cybersecurity, Technology Architecture, Application Architecture, Computer System Validation (CSV), Disaster Recovery, Business Continuity, Operating System Administration, Database Technologies.
• Excellent communication and vendor management skills.
• Ability to support mission-critical production systems.

Preferred Skills

• Experience supporting emergency communication or public safety systems.
• Vendor management and SLA governance.
• Enterprise infrastructure planning and deployment.
• IT operations and technical leadership.
• Incident management and production support.