911 Emergency Communications Technician I

Pay Schedule

Schedule: 84 Hours Bi-Weekly.

Requirements

• Be at least 18 years of age at time of appointment.
• Have a high school diploma, GED, or an appropriate equivalent.
• Complete and pass additional testing onsite at the Computer Training Center.
• Complete and pass a comprehensive background investigation.
• Pass a physical and medical examination.

Qualifications

• Education and Qualifications: Possession of a high school diploma or an appropriate equivalent.
• Age Requirement: Applicants must be at least 18 years of age at the time of appointment.
• Character Requirements: All applicants must be of good moral character and emotionally stable, as determined by a comprehensive background investigation and drug test.
• Licenses and Certificates: Possession of valid Emergency Medical Dispatcher certificate issued by the Maryland Institute for Emergency Medical Services Systems, Valid Emergency Fire, Medical, and Police Dispatcher certificates issued by the International Academies of Emergency Dispatch (IAED), Completion of a state approved Emergency Telecommunicator program is required within six months of hire. Some positions require completion of the Criminal Justice Information System program. Certifications required by 911 Administration must be maintained throughout employment.

Exam Procedure

Applicants meeting the required qualifications will be sent a link to the e-mail provided on their application to take an initial online data entry examination. The online testing will include modules that evaluate skills such as data entry, multi-tasking, and critical thinking. The 911 Center will notify all applicants of pass/fail results for the online testing. Applicants who successfully pass this phase of the initial online testing, will be invited at a later date to continue with the examination process in-person. The in-person test will include modules that evaluate skills such as data entry, multi-tasking, and critical thinking using a headset, PC, and keyboard.

Conditions of Employment

• Persons appointed to this classification are on probation for a twenty-four-month period.
• Persons appointed to this position will be required to work on either a rotating or fixed shift basis, which will require nights, weekends, holidays, and overtime.
• Persons appointed to this position must satisfactorily complete and maintain center mandated certifications as required.
• Incumbents who do not attain the full performance minimum qualifications will be terminated.
• All employees are required to cross-train and maintain proficiency in at least two operational areas (911, Fire Dispatch or Police Dispatch).
• Incumbents who do not complete cross-training may be terminated.
• Physical and Environmental Conditions: The work of this classification entails sitting for long periods of time and the operation of data entry and other equipment in which manipulative skills and hand-eye coordination are important. Applicants selected for these positions must be able to safely perform the duties of the position without posing a threat to the health or safety of themselves or others as determined by a physical examination.
• Medical Examination and Employment Background Investigation: Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to a criminal background, education certification and fingerprint checks.