9074 - Store Manager II

About the role

At Lids, our Store Managers II are the heart and soul of the Lids brand. These cap experts foster a passion for sporting and fashion goods by meeting customer needs while ensuring all areas of the store are engaged. Store Manager II accounts for every aspect of high-volume stores, generally grossing over 2 million in revenue annually. Performance expectations include achieving key results, creating a fun and inclusive environment for the team, and delivering exceptional customer service by offering expertise on Lids' products and services.

Responsibilities

• Manage your store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code, etc.).
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support (e.g., Help Desk, HR, DSM, RD, etc.) to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.
• Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests, and resolve to “make it right” for customers.
• Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Manage the team’s compliance with scheduling and payroll processes to align with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficient and effective operations.
• Manage business disruptions and provide operational continuity (e.g., store closures, employee absenteeism, schedule/wages, operating hours impact, etc.).
• Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
• Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
• Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
• Effectively manage cash, including accurate till opening and closing, counterfeit-protection practices, and consistent bank drops.
• Effectively prepare the store for inventory audits and support in performing them as needed to confirm inventory accuracy.
• Drive overall store product strategy, including supervising and overseeing receiving, processing, merchandising, and exiting through purchase or transfer.
• Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.
• Ensure product integrity in line with vendor-specific regulations, including custom embroidery limitations, purchase amount limitations, or special release dates.
• Lead execution of weekly markdowns and markups as needed to ensure proper pricing.
• Monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy.
• Manage any transfers or ship-backs (e.g., process damages) according to company standards.
• Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes).
• Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.

Qualifications

• A two-year post-secondary education and one year of related experience; or equivalent combination of education and experience.
• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer, as well as maneuver related software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Skills

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Ability to operate a computer, as well as maneuver related software programs.

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options to provide added financial flexibility
• Uncapped monthly bonus potential

Physical Demands & Requirements

• Constant standing required for up to 90% of the work time.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and depth perception.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record. Including the ability to work weekends at least three weekends per month.
• Possess a valid driver's license, a certificate of auto insurance coverage, and the ability to drive an automobile.
• Travel up to 50% in a given geographic area. Driving required for up to 50% of the daily work schedule.