87020 COLOR & CURL CONCIERGE

About the role

The Color & Curl Concierge / Colour & Curl Specialist is a key role within the company, focusing on the color and curl business. This role requires extensive education and certification through online courses.

Responsibilities

• Determine customer color and care related needs and offer professional advice and recommendations.
• Communicate upward and cross-functionally regarding calls, visits, orders, status of sales progress, follow-up plans, and any assistance needed with customers, associates, and vendors.
• Ensure customer concerns and questions are resolved in a timely, appropriate, and effective manner.
• Maintain a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure an inviting atmosphere for customers.
• Stay informed about emerging trends, remain agile in response to market changes, and build industry knowledge to share with business partners, while adapting personal sales techniques in response to the competitive market.
• Ensure all store opening and closing procedures are performed correctly with occasional responsibility to make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate the CosmoProf/BSG Culture Values and adhere to the company's code of ethics and behavior.

Requirements

• One year retail or other sales-focused experience.
• Licensed cosmetologist highly preferred in US and Canada.
• Reliable transportation to effectively service designated store and market.
• Ability to travel to shows and/or sales meetings a minimum of 3 times a year.
• Strong business acumen and ability to read, interpret, and act on pertinent sales reporting.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to working scheduled hours and having the flexibility to work additional hours based on changing business needs.
• Strong time management and organizational skills and the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills, at all levels within and outside the organization.
• Must pass Color Certification Test within 60 days of hire to remain in position.

Skills

• Strong business acumen.
• Effective communication skills.
• Knowledge of retail sales and inventory control systems.
• Experience with POS applications.
• Knowledge of computers, iPads, mobile devices, and social media platforms.

Benefits

Qualified applicants will receive a great education regarding our products through guided learning and certification courses. You will have ample opportunity for growth. You may qualify for one or more of the following benefits – medical, dental, vision, 401k, vacation, sick and holiday time, depending on the average hours worked.

Pay

Details on pay are not specified in the job description.

Schedule

Details on schedule are not specified in the job description.