8521 - Assistant Store Manager PT
About the role
with paragraph(s) summarizing role and company. ThenResponsibilities
with ul of duties (maybe grouped). ThenRequirements
maybe includes Physical Demands & Requirements and maybe employment requirements? But we also have Qualifications and Skills separate. The posting has "Job Required Knowledge & Skills". That could go under Skills. Requirements could be employment requirements (legal authorization, etc). Qualifications maybe not explicit; we could combine with Requirements? But we need to avoid filler sections. Let's see what we have: - Brief Description Assistant Store Manager (title) - About Our Company (company overview) - General Position Summary (role summary) - Principle Duties & Responsibilities (detailed duties) - Job Required Knowledge & Skills (skills) - What We Offer (benefits) - Physical Demands & Requirements (physical demands) - Reports To Store Manager (reporting line) - Additional Information (employment requirements, EEO, etc) - we should remove EEO boilerplate, but keep employment requirements like "Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role." That's substantive. We should not include EEO, Notice to Applicants, Need Accessibility Assistance (maybe keep? It's boilerplate? It's about accessibility assistance; could be considered boilerplate but maybe keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The accessibility assistance is not exactly those, but could be considered application instructions? It's about how to request accommodation. Might be considered application instructions; better to remove. Also "Reports To Store Manager" is minor metadata; could be folded into a short p. Thus sections: About the role: combine Brief Description Assistant Store Manager? Actually "Brief Description Assistant Store Manager" is like a tagline. We'll include company overview and position summary. Responsibilities: list duties from Principle Duties & Responsibilities (People & Training, Customer Experience, Operations, Product & Inventory Management). We'll create ul items for each duty (maybe combine subpoints). We'll keep them as li. Requirements: maybe include employment requirements (legal authorization, etc) and physical demands? But we have separate Physical Demands & Requirements; could be under Requirements. However we have also Qualifications and Skills headings. The posting has "Job Required Knowledge & Skills" which is skills. So we can put that under Skills. Requirements could be minimal: maybe "Candidates must possess the experience, skills, physical abilities, and qualifications..." plus "Being legally authorized to work in the United States..." etc. That's more like qualifications. But we have Qualifications heading; we could put that there. However we have no explicit qualifications like degree or years experience. So maybe we skip Qualifications section to avoid filler. Instead we put Requirements heading with the employment requirements and physical demands? But physical demands is separate; we could include under Requirements as a list. Skills heading: list from Job Required Knowledge & Skills. Benefits heading: list from What We Offer. Pay and Schedule: not present, so omit. Thus final HTML:About the role
At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and unforgettable retail experiences. Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind statements. From specialty concept stores for the NBA and NHL, to iconic clubhouse destinations for the Yankees and Dodgers, we create immersive retail experiences that celebrate the teams fans love. Through collaborations with brands like Marvel, Peanuts, and The Walt Disney Company, Lids continues to redefine how fans represent their teams — in style.
At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.
Responsibilities
- Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
- Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
- Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
- Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
- Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
- Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
- Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
- Assist in recruiting and training store personnel on proper store operations and procedures.
- Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
- Lead, execute and assist Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
- Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
- Ensure every customer is offered the opportunity to participate in Lids membership programs or special in-store offers when live in-store through employee education.
- Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness.
- Maintain a professional appearance consistent with Company Dress Code Policy.
- Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
- Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
- Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
- Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
- Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
- Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
- Open and close the store as required following the procedures per the Operations P&P Manual.
- Protect Company assets within guidelines of LIDS Retail policies.
- Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
- Follow all policies to accurately manage store inventory including receiving, transferring, completing price change, and conducting product counts.
- Strategically organize the backroom to maximize efficiency, including arranging product/ supplies to optimize space and productivity.
- Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
- Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes.)
- Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
Requirements
- Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards.
- Being legally authorized to work in the United States is a pre-condition of employment for this position.
- Current or future employment-based visa sponsorship is not available for this role.
- Ability to occasionally lift up to 50 pounds.
- Ability to occasionally climb a ladder and work with hands overhead.
- Ability to constantly stand on shift.
- Ability to frequently walk on shift.
- Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
- Ability to frequently visually observe the store and read written or digital information.
- Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Skills
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to work unsupervised.
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement plan
- 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program