8360 - Store Manager (H)

About the Company

Lids Sports Group is the largest licensed sports retailer in North America, with more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan-driven products and retail experiences featuring officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. The company is the industry leader in on-demand customization, offering in-store embroidery, and operates specialty concept stores for the NBA and NHL, iconic clubhouse destinations for the Yankees and Dodgers, and collaborations with brands like Marvel, Peanuts, and The Walt Disney Company.

Position Summary

Store Managers are accountable for every aspect of retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering expertise on Lids' products and services.

Responsibilities

• People & Training Development
  • Manage store hiring strategy, including planning needs, recruitment, projected turnover, and leaves of absence.
  • Assist in onboarding new team members.
  • Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
  • Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards.
  • Perform people-related actions including approving time off requests, shift swaps, updating availability, timecards, qualifications, and employee records.
  • Lead and monitor store training strategy for non-Keyholders, process changes, promotions, and new initiatives.
  • Address employee concerns and partner with internal support (Help Desk, HR, DSM, RD) when needed.
  • Drive team engagement through recognition, continuous check-ins, and performance management including documentation.
  • Collaborate across store channels and districts using Discussion Boards and chat platforms.
• Customer Experience
  • Lead and execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
  • Resolve customer feedback, escalations, urgent requests, and ensure issues are resolved to "make it right."
  • Manage in-store team members to ensure optimal customer service and support store operations.
  • Ensure every customer is offered membership programs and special in-store offers through employee education.
• Operations
  • Manage team compliance with scheduling and payroll processes aligned with policies, procedures, budgets, and applicable law.
  • Plan, prepare, and manage schedules considering team members' qualifications, availability, and performance.
  • Manage business disruptions and provide operational continuity (store closures, absenteeism, schedule/wages, operating hours impact).
  • Execute operations-focused company-level directives, promotions, and initiatives from Lids HQ.
  • Understand and adhere to the Policies & Procedures Manual to maintain a safe work environment.
  • Maintain store technology and equipment (MPOS, Lids Custom) through daily audits, updates, and repairs.
  • Maintain store facilities, supplies, and services by executing service requests and work orders.
  • Manage cash including accurate opening/closing of till, counterfeit protection, and consistent bank drops.
  • Prepare store for inventory audits and support in performing them as needed.
• Product & Inventory Management
  • Drive overall store product strategy including receiving, processing, merchandising, and exiting through purchase or transfer.
  • Strategically organize the backroom to maximize efficiency and space.
  • Ensure product integrity in line with vendor regulations including custom embroidery limitations, purchase amount limitations, and special release dates.
  • Lead execution of weekly markdowns and markups as needed.
  • Monitor and manage sell-through by monitoring product levels and inventory accuracy.
  • Manage transfers and ship-backs (e.g., damages) according to company standards.
  • Execute optimal layout and visual merchandising strategy including window activations, hardware flips, mannequin flips, and seasonal merchandise changes.
  • Maintain the look and feel of the store through day-to-day VM and store actions (product recovery, restock, destock, minor VM changes).
  • Execute special pricing signage and promotional presentation adjustments during operating hours.

Requirements

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours based on business needs and maintain an excellent attendance record.
• Proven managerial skills.
• Must be legally authorized to work in the United States (visa sponsorship not available).

Benefits

• Comprehensive medical, dental, and vision coverage
• Retirement plan
• 100% employer-paid benefits including short-term and long-term disability, life and AD&D insurance, and Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development including discounted secondary education courses
• Collaborative, innovative, team-oriented work environment
• Early Wage Access options
• Uncapped monthly bonus potential

Physical Demands

• Ability to occasionally lift up to 50 pounds
• Ability to occasionally climb a ladder and work with hands overhead
• Ability to constantly stand on shift
• Ability to frequently walk on shift
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel
• Ability to frequently visually observe the store and read written or digital information
• Ability to frequently operate a computer and mobile Point-of-Sale system and related software programs

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries, contact HR@Lids.com.

Reports To

District Sales Manager