8308 - Assistant Store Manager PT

About the role

Lids Sports Group is a leading licensed sports retailer in North America, operating over 1,300 stores. This position is for Assistant Store Managers who will lead and engage the team, fostering a passionate environment for sports and fashion.

Principal Duties & Responsibilities

• Act as Manager on Duty for employee scheduling and handling customer complaints when the Store Manager is not present.
• Manage store associates through LIDS Training Programs, setting goals and providing regular follow-up when the Store Manager is absent.
• Administer disciplinary measures, including warnings, to ensure store compliance and adherence to Lids Brand Standards.
• Engage team members by creating a positive and productive work environment and encouraging their understanding of how their roles contribute to the store’s success.
• Schedule and staff the store, including calling in associates for unexpected peaks, and participate in LIDS Training Programs.
• Recruit and train new store personnel, ensuring they are familiar with proper store operations and procedures.
• Avoid non-compliance with company policies, procedures, and guidelines, such as safekeeping of company inventory, funds, and property.

Customer Experience Lead

• Lead the execution of Lids’ selling strategy to meet KPIs and sales targets, and deliver exceptional customer service.
• Resolve customer feedback and issues in the moment, including customer escalations and urgent requests, ensuring customers are satisfied.
• Encourage participation in Lids’ membership programs and special in-store offers, educating employees on the benefits.
• Maintain a professional appearance and adhere to visual merchandising guidelines, including proper merchandising, signage, and store cleanliness.

Operations

• Execute operations-focused directives from Lids HQ, adhering to Policies & Procedures Manual to maintain a safe work environment.
• Manage store technology and equipment, conducting daily audits, verifying functionality, and ordering repairs as needed.
• Ensure store facilities, supplies, and services are maintained, addressing service requests and conducting inventory audits as necessary.
• Manage cash transactions, including opening and closing the till, using counterfeit protection practices, and consistent bank drops.
• Effectively prepare the store for inventory audits and support in performing them to confirm inventory accuracy.

Product & Inventory Management

• Protect company assets within LIDS Retail policies and assist in preparing store work schedules to ensure proper coverage and wage control.
• Follow policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
• Strategically organize the backroom to maximize efficiency and manage window activations, hardware flips, mannequin flips, and seasonal merchandise changes.
• Execute optimal layout and visual merchandising strategies, ensuring the store looks and feels fresh and engaging.
• Execute special pricing signage and promotional presentations during operating hours to align with overall product sell-through strategy.

Job Required Knowledge & Skills

• Produce sales results while minimizing losses.
• Show strong interpersonal skills and communicate clearly and professionally.
• Work independently and effectively.

What We Offer

• Employee discounts and perks.
• Career development opportunities and professional training programs.
• A collaborative, innovative, and team-oriented work environment.
• Early Wage Access options for added financial flexibility.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb ladders and work with hands overhead.
• Constantly stand on shift.
• Frequently walk on shift.
• Frequently hear and communicate verbally with customers, employees, and other personnel.
• Frequently visually observe the store and read written or digital information.
• Frequently operate computers and mobile Point-of-Sale systems, as well as maneuver relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Additional Information

• The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors.
• Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards.
• Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.
• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.