8036 - Assistant Store Manager PT

About the role

Lids Sports Group is the largest licensed sports retailer in North America, bringing together sports, fashion, and culture in over 1,300 stores nationwide. As Assistant Store Manager, you'll lead and engage a team, fostering a fun and inclusive environment while delivering exceptional customer service.

Responsibilities

• Act as Manager on Duty for employee scheduling, handling issues when the Store Manager is not present.
• Manage store associates through LIDS Training Programs, setting goals and providing regular follow-up when the Store Manager is absent.
• Administer disciplinary measures, including warnings, to ensure store compliance.
• Engage team members by understanding their roles and how they contribute to the store's success.
• Schedule and staff the store, including calling in associates for unexpected peaks when the Store Manager is not present.
• Participate in LIDS Training Programs, adhere to set goals, and provide regular follow-up.
• Recruit and train new store personnel on proper operations and procedures.
• Aid in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates' compliance with company policies, procedures, and guidelines.
• Execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests.
• Maintain a professional appearance and adhere to the Company Dress Code Policy.
• Operate store technology and equipment, conducting daily audits, verifying functionality, and facilitating updates and maintenance.
• Manage store facilities, supplies, and services by executing service requests, assessing needs, placing repair work orders, or replenishing supplies.
• Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
• Prepare the store for inventory audits and support in performing them to confirm inventory accuracy.
• Protect Company assets within guidelines of LIDS Retail policies.
• Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity.
• Execute optimal layout and visual merchandising strategies, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
• Maintain the store's look and feel through day-to-day visual merchandising and store actions (e.g., ensuring product recovery, restocking, destocking, or minor VM changes).
• Execute special pricing signage and promotional presentations during operating hours to align with overall product sell-through strategy.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Skills

• Customer service excellence.
• Team leadership and engagement.
• Effective communication and problem-solving skills.
• Ability to manage multiple tasks and priorities.

Benefits

• Employee discounts and perks.
• Career development opportunities and professional training programs.
• A collaborative, innovative, and team-oriented work environment.
• Early Wage Access options for added financial flexibility.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb a ladder and work with hands overhead.
• Constantly stand on shift.
• Frequently walk on shift.
• Frequently hear and communicate verbally with customers, employees, and other personnel.
• Frequently visually observe the store and read written or digital information.
• Frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Additional Information

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.