7 Brew Baller

Position Summary

The Baller is the standard on every shift they run. Before a Baller can train anyone else, they live the standard themselves — Model, Teach, Protect — every shift, whether the Baller Manager is on the floor or not. Where a Baller Manager leads the whole team over time, a Baller leads one shift at a time — setting the tone, running the positions, and turning Brewistas into confident, standard‑holding teammates through hands‑on coaching and real‑time feedback.

Key Responsibilities

• Run the shift.
• Deliver the Big 3 on every interaction: an authentic conversation, open body language, and a genuine smile.
• Hit the 4 Keys every shift — First Impressions, Guest Service, Drink Quality, and Consistency.
• Run the ACT framework (Apologize, Care, Thank) any time an experience falls short.
• Ask & educate guests who are new to coffee or new to 7 Brew, instead of assuming they know what to order.
• Keep pace and flow across Shots, Milk, Texter, and Lane so no position is carrying the shift alone.
• Be the exemplary Baller: model great guest service, positive energy, accuracy, and calm leadership under pressure on every shift.
• Live the 7 Brew mission — to cultivate kindness, joy, and connection one cup at a time — in how you treat guests and teammates.
• Lead with kind confidence: direct without being harsh, holding the standard without being rigid.
• Represent the Brewtopia brand consistently, on shift and off.
• Train Brewistas through the full training cycle: Show It → Do It → Refine It → Own It.
• Teach not just the Way but the Why behind every standard so Brewistas protect the standard even when no one’s watching.
• Adapt your teaching style to each Brewista’s learning style — never change the standard itself.
• Deliver hip‑to‑hip coaching at every position, not from across the stand.
• Use the Acknowledge → Correct → Reset approach for every correction.
• Apply the Feedback Formula: “I noticed… Because… Next time… I know you can…”
• Celebrate growth deliberately; what gets celebrated gets repeated.
• Stay calm under pressure and never disagree with another leader in front of the team.
• Hold the standard: address small gaps before they become habits.
• Own machine maintenance and stand cleaning between drinks, not just at close.
• Protect health‑code standards — hand‑washing triggers, milk temperatures, and cross‑contamination prevention — without being asked.
• Funnel issues with intention: fix it now, circle up after the shift, or funnel it up, depending on the issue.
• Communicate with the Baller Manager, giving real‑time visibility into shift performance and newer Brewistas.
• Flag culture or performance concerns early — gossip, low effort, repeated mistakes — rather than letting them ride.
• Communicate often, not only when something goes wrong.
• Own shift flow and cleanliness, protecting pace, flow, and cleanliness across the whole shift.
• Support lane hopping and position coverage when the team is short‑staffed.
• Leave the stand better for the next shift through strong end‑of‑shift ownership.
• Grow yourself 1 % at a time: start each shift with a grateful heart, set the tone in the first five minutes, identify one improvement, and reflect after every shift.

Qualifications

• Demonstrated mastery of Baller Basics — the Way and the Why behind every standard.
• Proven ability to deliver the Big 3, the 4 Keys, and the ACT framework consistently under pressure.
• Comfortable coaching Brewistas hip‑to‑hip using the Acknowledge → Correct → Reset method.
• Kind confidence — direct without being harsh, consistent without being rigid.
• Alignment with the 7 Brew mission and core values: Kindness, Energy, Authenticity, Connection, Creativity.

Success Indicators

• Every guest receives the Big 3 and the 4 Keys on every interaction.
• The shift runs on pace and to standard whether or not the Baller Manager is on the floor.
• Brewistas trained by this Baller visibly grow in skill, confidence, and ownership.
• The Baller Manager is never surprised — issues are flagged early at the appropriate level.
• Culture remains positive — energy, kindness, and accountability are visible across the team.
• The Baller and their team improve by 1 % each day.

Benefits

• Competitive pay
• Travel opportunities

Reports To: Baller Manager (BM)  |  Oversees: Brewistas on the shifts they run