6415 - Lab IT Support Engineer / Senior Validation Engineer

Responsibilities

• Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems.
• Cook up upgrade activities with instrument vendors, scientists, and laboratory stakeholders.
• Work alongside vendors during onsite or remote upgrade activities.
• Follow vendor-provided installation and configuration procedures for scientific software and instrument systems.
• Assist with troubleshooting software, operating system, and connectivity issues that arise during upgrades.
• Document upgrade activities, issues, resolutions, and system configurations.
• Provide technical support for scientific instruments and associated computer systems.
• Troubleshoot instrument-to-PC connectivity issues, including network, communication, and hardware-related problems.
• Collaborate with scientists, laboratory staff, vendors, and IT teams to resolve technical issues.
• Aid with software installation, configuration, maintenance, and upgrades for laboratory applications.
• Maintain system availability and ensure laboratory users receive timely support.
• Support Windows-based laboratory computing environments.
• Assist with Windows Server administration and maintenance activities.
• Support Active Directory integration and user access management.
• Troubleshoot networking issues including DNS, ports, firewalls, and connectivity problems.
• Assist with backup and recovery activities as required.
• Work with enterprise IT teams to ensure laboratory systems remain compliant with organizational standards.
• Serve as a liaison between laboratory personnel, instrument vendors, and IT teams.
• Coordinate vendor support activities and technical troubleshooting sessions.
• Ensure laboratory systems remain operational throughout upgrade and support activities.
• Communicate project status, risks, and issues to stakeholders.

  Requirements

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
  • 3+ years of IT support experience in laboratory, scientific, pharmaceutical, biotechnology, life sciences, or research environments.
  • Experience supporting Windows desktop operating systems and workstation deployments.
  • Experience performing Windows 10 to Windows 11 upgrades and migrations.
  • Knowledge of Windows Server administration.
  • Experience with Active Directory environments.
  • Understanding of networking fundamentals including DNS, ports, firewalls, and connectivity troubleshooting.
  • Experience supporting instrument-connected computers and scientific laboratory equipment.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.

  Preferred Qualifications

  • Experience supporting laboratory instruments in biotech, pharmaceutical, or research environments.
  • Familiarity with client/server scientific applications and laboratory systems.
  • Experience working directly with instrument vendors and software providers.
  • Familiarity with scientific applications such as: UnicornChemDraw / ChemOffice Similar laboratory and scientific software platforms.
  • Experience supporting regulated laboratory environments.
  • Understanding of backup, recovery, and system lifecycle management practices.

  Desired Technical Skills

  • Windows 11 Deployment & Support
  • Windows Server Administration
  • Active Directory
  • DNS & Network Troubleshooting
  • Firewall & Port Configuration
  • Scientific Instrument Support
  • Instrument-to-PC Connectivity
  • Client/Server Laboratory Systems
  • Vendor Coordination
  • Desktop Support
  • Backup & Recovery Processes
  • Scientific Software Support