5331 - Store Manager (H)

About the role

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Responsibilities

• People & Training Development: Manage store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence; assist in onboarding new team members; engage team members by creating a fun and productive environment; contribute to a respectful and inclusive team environment; perform people-related actions (approve time off, shift swaps, update availability, timecards, qualifications, employee records); lead and monitor ongoing training strategy; address employee concerns, partnering with internal support as needed; drive team engagement via recognition and continuous check-ins, performance management; collaborate across store channels and/or districts using Discussion Boards or chat platforms.
• Customer Experience: Lead and execute Lids selling strategy to achieve KPIs, sales targets, deliver exceptional customer service; resolve customer feedback and address issues in the moment, including escalations and urgent requests; manage and direct in-store team members for optimal customer service; ensure every customer is offered opportunity to participate in Lids membership programs or special in-store offers through employee education.
• Operations: Manage team’s compliance within scheduling and payroll process; plan, prepare, and manage schedule considering qualifications, availability, performance; manage business disruptions and provide operational continuity; execute operations-focused company-level directives, promotions, initiatives; understand and adhere to Policies & Procedures Manual; maintain store technology and equipment (MPOS, Lids Custom) via daily audits, updates, maintenance, or repair ordering; maintain store facilities, supplies, and services via service requests, assessing maintenance/repair needs, placing work orders, replenishing supplies; effectively manage cash (opening/closing till, counterfeit protection, bank drops); prepare store for inventory audits and support performing them.
• Product & Inventory Management: Drive overall store product strategy, supervise receiving, processing, merchandising, exiting through purchase or transfer; strategically organize backroom to maximize efficiency; ensure product integrity per vendor-specific regulations (custom embroidery limitations, purchase amount limits, special release dates); lead execution of weekly markdowns and markups as needed; monitor and manage sell-through by monitoring product levels and ensuring inventory accuracy; manage transfers or ship-backs (process damages) per company standards; execute optimal layout and visual merchandising (VM) or product presentation strategy, managing window activations, hardware flips, mannequin flips, seasonal/weekly merchandise changes; maintain look and feel via day-to-day VM and store actions (product recovery, restock, destock, minor VM changes); execute special pricing signage and promotional presentation adjustments during operating hours to align with product sell-through strategy.

Requirements

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Physical Demands

• Ability to occasionally lift up to 50 pounds.