530250-Patient Relations Manager

Core Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
• Serve as internal resource in the clinic on insurance questions for physicians and staff
• Aid patients in navigating the healthcare system, helping them resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
• Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage
• Manage welcome visits and orientation processes for new Oak Street Health patients
• Absorb patients in applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
• Support the clinic management team on operational activities, as needed, including scheduling and billing
• Provide exceptional customer service to create an unmatched patient experience
• Foster patient engagement through the design and execution of events, including center tours
• Other duties as assigned

What are we looking for?

• Motivated individuals with a problem-solving orientation and a flexible and positive attitude
• An eagerness to help us build and refine our operating model
• Sales background preferred, but not required
• Experience with and a supportive attitude toward our patient population of older adults
• Familiarity with relevant patient population community health experience preferred
• Proficient PC skills
• Bachelor’s degree preferred, or equivalent education and work experience
• Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary
• US work authorization

Why Oak Street?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being scrappy

Company Information

Company: Oak Street Health
Title: Patient Relations Manager

Role Description: Oak Street Health takes a team-based approach to providing outstanding patient care. Our Service Team builds individual relationships with our patients and ensures they are happy with their experience. The Service Team is responsible for delivering excellent, high-touch assistance to our patients everyday. Patient Relations Managers (PRMs) are an integral part of our team. They are the insurance experts at each clinic. They advocate for our patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding Medicare and eligibility.

Core Responsibilities: Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues, Serve as internal resource in the clinic on insurance questions for physicians and staff, Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient), Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage, Manage welcome visits and orientation processes for new Oak Street Health patients, Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs, Support the clinic management team on operational activities, as needed, including scheduling and billing, Provide exceptional customer service to create an unmatched patient experience, Foster patient engagement through the design and execution of events, including center tours, Other duties as assigned

What are we looking for?: Motivated individuals with a problem-solving orientation and a flexible and positive attitude, An eagerness to help us build and refine our operating model, Sales background preferred, but not required, Experience with and a supportive attitude toward our patient population of older adults, Familiarity with relevant patient population community health experience preferred, Proficient PC skills, Bachelor’s degree preferred, or equivalent education and work experience, Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary, US work authorization

Why Oak Street?: Radiating positive energy, Assuming good intentions, Creating an unmatched patient experience, Driving clinical excellence, Taking ownership and delivering results, Being scrappy

Additional Details: Oak Street Health offers a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Window: The application window for this opening will close on: 09/27/2026

Qualified Applicants with Arrest or Conviction Records Will Be Considered for Employment in Accordance with All Federal, State and Local Laws.