5053 - Assistant Store Manager PT

Company Overview

Lids Sports Group is the largest licensed sports retailer in North America, operating more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids offers officially licensed headwear and apparel from collegiate and professional teams, as well as top brands such as Champion, Nike, New Era, Lululemon Athletica, and Mitchell & Ness. The company leads in on‑demand customization with in‑store embroidery and creates immersive retail experiences through specialty concept stores, iconic clubhouse locations, and collaborations with brands like Marvel, Peanuts, and The Walt Disney Company.

About the Role

Assistant Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods, meet customer needs, and ensure all store areas are engaged. They are accountable for overall store performance, creating a fun and inclusive environment, and delivering exceptional customer service through product expertise.

Responsibilities

• Act as manager on duty for scheduling issues, customer complaints, and other matters when the Store Manager is absent.
• Manage store associates using LIDS Training Programs, set sales and task goals, and conduct regular follow‑up.
• Administer progressive discipline, including verbal and written warnings, in the Store Manager’s absence.
• Engage team members by creating a fun, productive environment and helping them understand how their work supports company objectives.
• Promote a respectful, inclusive team culture and adhere to Lids Brand Standards (e.g., dress code).
• Schedule and staff the store, including calling in associates for unexpected peaks.
• Participate in LIDS Training Programs, meet set goals, and follow up on performance.
• Assist in recruiting, hiring, and training store personnel on proper operations and procedures.
• Encourage compliance with company policies, procedures, and safeguards for inventory, funds, and property.
• Lead and execute Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service.
• Resolve customer feedback, escalations, and urgent requests, ensuring issues are “made right.”
• Promote Lids membership programs and special in‑store offers to every customer.
• Maintain visual standards, merchandising, signage, and store cleanliness.
• Uphold a professional appearance consistent with the Company Dress Code Policy.
• Execute company‑level directives, promotions, and initiatives from Lids HQ.
• Follow the Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom) through daily audits, updates, and repairs.
• Manage store facilities, supplies, and service requests, including ordering repairs and replenishing stock.
• Handle cash operations: open/close tills, use counterfeit protection, and perform consistent bank drops.
• Prepare for and support inventory audits to ensure accuracy.
• Open and close the store according to the Operations P&P Manual.
• Protect company assets in line with LIDS Retail policies.
• Assist in creating work schedules that provide proper coverage while controlling labor costs.
• Manage inventory processes: receiving, transferring, price changes, and product counts.
• Organize the backroom for maximum efficiency and productivity.
• Execute optimal layout and visual merchandising, including window activations, hardware flips, mannequin flips, and seasonal/weekly merchandise changes.
• Maintain the store’s look and feel through day‑to‑day visual merchandising actions.
• Implement special pricing signage and promotional adjustments during operating hours to support product sell‑through strategy.
• Perform other duties as assigned.

Requirements

• Proven ability to produce sales results while minimizing loss.
• Strong interpersonal skills with clear, professional verbal communication.
• Ability to work unsupervised.
• Physical ability to occasionally lift up to 50 lb, climb a ladder, and work with hands overhead.
• Ability to stand constantly and walk frequently during shifts.
• Ability to hear and communicate verbally with customers, employees, and other personnel.
• Ability to visually observe the store and read written or digital information frequently.
• Ability to operate a computer and mobile Point‑of‑Sale system and navigate related software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Must possess the experience, skills, physical abilities, and qualifications required to perform the essential duties, with or without reasonable accommodation.
• Must be legally authorized to work in the United States; visa sponsorship is not available.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement plan.
• 100 % employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program.
• Paid Time Off.
• Generous employee discount and exclusive perks.
• Ongoing career development, including discounted secondary‑education courses.
• Collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options for added financial flexibility.
• Uncapped monthly bonus potential.