5016 - Assistant Store Manager PT

About the role

Assistant Store Managers at Lids are responsible for all aspects of store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by leveraging expertise on Lids’ products and services.

Responsibilities

• People & Training
  • Act as manager on duty for scheduling issues, customer complaints, and other matters when the Store Manager is absent.
  • Manage store associates through LIDS Training Programs, goal setting, and regular follow‑up.
  • Administer progressive discipline, including verbal and written warnings.
  • Engage team members by creating a fun, productive environment and linking their work to company objectives.
  • Foster a respectful, inclusive team environment and adhere to Lids Brand Standards.
  • Schedule and staff the store, including calling in associates during unexpected peaks.
  • Participate in LIDS Training Programs and assist in recruiting and training store personnel.
  • Encourage compliance with company policies, procedures, and safeguards for inventory, funds, and property.
  • Perform other duties as assigned.
• Customer Experience
  • Execute Lids selling strategy to meet KPIs and sales targets while delivering exceptional service.
  • Resolve customer feedback, escalations, and urgent requests promptly.
  • Promote Lids membership programs and special in‑store offers.
  • Maintain visual standards, merchandising, signage, and store cleanliness.
  • Uphold a professional appearance consistent with the Company Dress Code Policy.
• Operations
  • Implement company‑level directives, promotions, and initiatives from Lids HQ.
  • Follow the Policies & Procedures Manual to ensure a safe work environment.
  • Maintain store technology and equipment (MPOS, Lids Custom, etc.) through daily audits and updates.
  • Manage store facilities, supplies, and service requests, including repairs and replenishment.
  • Handle cash accurately, including opening/closing tills, counterfeit protection, and bank drops.
  • Prepare for and support inventory audits to confirm accuracy.
  • Open and close the store according to the Operations P&P Manual.
• Product & Inventory Management
  • Protect company assets in line with LIDS Retail policies.
  • Assist in creating work schedules that provide proper coverage while controlling labor costs.
  • Manage inventory processes: receiving, transferring, price changes, and product counts.
  • Organize the backroom for maximum efficiency and productivity.
  • Execute visual merchandising strategies, including window activations, hardware flips, mannequin flips, and seasonal changes.
  • Maintain the store’s look and feel through daily VM actions, product recovery, restocking, and minor adjustments.
  • Implement special pricing signage and promotional presentations during operating hours.

Requirements

• Proven ability to produce sales results while minimizing loss.
• Strong interpersonal skills with clear, professional verbal communication.
• Ability to work unsupervised.
• Physical ability to occasionally lift up to 50 pounds, climb a ladder, stand, walk, and work with hands overhead.
• Frequent verbal communication with customers and staff, visual observation of the store, and operation of computer and mobile POS systems.
• Legal authorization to work in the United States; visa sponsorship is not available.
• Willingness to meet all applicable employment standards and perform essential duties with or without reasonable accommodation.

Benefits

• Generous employee discount and exclusive perks.
• Career development opportunities and professional training programs.
• Collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options for added financial flexibility.

Pay

The hourly range for this position represents base pay only. Base pay is determined by internal equity and may vary based on geographic region, job‑related knowledge, skills, scheduled hours, experience, and other factors.