4705253 External Manager in Training

1480 Broadway Ave, Bedford, Ohio 44146
Full time – flexible availability

Minimum Qualifications

• High School diploma or GED preferred
• Experience in retail sales preferred
• Ability to perform the essential duties and responsibilities described
• Ability to supervise and train employees on the use of equipment, tools, and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job descriptions
• Ability to supervise and manage the functions listed in the CSR and ASM job descriptions
• Ability to use a computer for report analysis, inventory control, cash control, and counseling notices, or acquire necessary skills
• Valid driver’s license and adequate transportation to/from bank and corporate management meetings
• Ability to communicate orally and in writing in English
• Perform other duties as assigned or delegated by supervisor

Responsibilities

Leadership and Management

• Recruit, hire, and train positive, enthusiastic employees, ensuring excellent customer service
• Develop, manage, and assign tasks to ensure the site is clean, adequately stocked, organized, and well-kept based on Company standards
• Maintain a professional and supportive image among subordinates and supervisor
• Schedule employees within Company guidelines to maximize customer service and maintain site image
• Implement non-discriminatory management skills in hiring, training, counseling, motivating, and separating employees

Site Relationships

• Develop positive and professional relationships with all suppliers
• Promote excellent service and resolve customer complaints in a timely, professional manner
• Promote and ensure a safe, positive public image within the neighboring community

Training and Development

• Prepare ongoing and timely performance appraisals in writing for all employees, providing proper performance-based feedback
• Train all employees to ensure customer service, site image, and marketing execution meet Company standards
• Train all employees on safety procedures and promote safety awareness

Communication

• Develop methods to ensure all employees receive proper communication in a timely manner
• Establish periodic, ongoing communication meetings with all site employees and the Market Manager

Organizing and Planning

• Evaluate and develop specific action plans to address site needs and reach desired objectives
• Organize and maintain all site files and manuals
• Manage and supervise store employees to ensure all required and requested reports are completed accurately and timely
• Manage and supervise store employees to ensure all merchandise is stocked, attractively displayed, and priced correctly
• Ensure all required employment-related posters and signs are easily accessible to all employees

Financial

• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
• Budget and forecast P&L lines, and understand and manage merchandise margins
• Safeguard and account for all money received and disbursed
• Perform all other financial analysis necessary to maximize sales and net profits

Working Conditions

• Primarily works indoors but will occasionally work outside to clean parking lots, gas pumps, take out garbage, etc.
• Exposed to occasional cold temperature extremes while supervising or managing store employees working in walk-in coolers and/or freezers
• Exposed to occasional noise
• Works with a minimum of direction and supervision
• Must at all times work as an effective manager, supervisor, and leader

Pay

Hiring range: $16.50 to $19.00 per hour