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📦 Delivery & Shipping Information BRIGHT PROGRESS LTD — Delivery and Order Amendment Policy 🗓️April – May 2026 Bank Holiday Delivery Schedule Date Receive By Thursday 2 April 2026 Customers will receive orders on Tuesday 7 April 2026 Friday 3 April 2026 Customers will receive orders on Tuesday 7 April 2026 Monday 6 April 2026 Customers will receive orders on Wednesday 8 April 2026 Friday 1 May 2026 Customers will receive orders on Tuesday 5 May 2026 Monday 4 May 2026 Customers will receive orders on Wednesday 6 May 2026 Friday 22 May 2026 Customers will receive orders on Tuesday 26 May 2026 Monday 25 May 2026 Customers will receive orders on Wednesday 27 May 2026 🚀Express Delivery (Next Working Day) All orders placed and paid for before 3:00pm Monday – Friday will be dispatched the same day for next working day delivery. Orders placed after 3:00pm will be dispatched the next working day. Orders are shipped Monday to Friday excluding bank holidays. 📦Saturday Delivery (Now at No Extra Cost) 🎉 Order by 1pm Friday for Saturday delivery — at no extra cost! 💰Delivery Cost (Excluding VAT) Order Value Delivery Cost £0 – £999.99 +VAT £10.00 £1,000.00 – £4,999.99 +VAT £40.00 £5,000.00 – £14,999.99 +VAT £100.00 £15,000.00 – £19,999.99 +VAT £150.00 £20,000.00 and up +VAT £200.00 🌍Delivery Restrictions We ship our products throughout the UK, Europe and worldwide. Certain products may be unavailable to customers in specific regions due to regulation restrictions. 📋Order Management (Changes, Cancellations, Missing Items) How do I change or cancel an order? If you need to change details of your delivery address, amend your order, or wish to cancel your order, please contact your account manager or our Customer Service team. +44 735 000 1863 — Mon–Fri, 9am–3pm My order is missing items or is incomplete? Sometimes we may deliver your items in multiple batches. All products ordered and paid for Monday to Friday prior to 3:00pm are usually delivered the following working day. If you feel your order is incomplete, incorrect, damaged, or if we have sent too many products, call us on the number above. ⚠️Disclaimer and Notes We cannot accept returns of any products which have been opened after delivery. This is necessary for hygiene reasons.On occasion your product may not arrive on time due to issues with our courier service. Situations such as these are out of our control, but feel free to contact us so we can provide you with an update. Customer Service Hours 09:00 AM – 06:00 PM Monday – Saturday