3PL Distribution QA Technician

About the role

Inspired by Hard Work At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

The 3PL Distribution QA Technician is responsible for conducting daily product quality audits, including workmanship, sizing, packaging, and labeling, to ensure compliance with established Carhartt quality standards. This role identifies, documents, and communicates quality concerns to appropriate personnel and supports timely resolution of discrepancies. The position may also perform audits in other departments or facilities as needed and requires knowledge of product quality standards, quality management systems, and warehouse management software.

Responsibilities

• Perform Product Verification audits according to the scheduled work plan.
• Coordinate and troubleshoot diverted cases to the Quality area to ensure accuracy.
• Gather, organize, document, and report audit results using Quality software or forms in a timely manner, ensuring findings are communicated to appropriate Quality personnel.
• Maintain knowledge of and adhere to all established Carhartt Quality procedures.
• Coordinate, prioritize, troubleshoot, and perform additional distribution center product audits using material tech packs and established Quality procedures.
• Access, interpret, and utilize PLM tech packs, Smartsheet data, WMI information, and other distribution center software applications to support quality auditing activities.
• Assist with product audits at other Carhartt facilities, as needed.
• Perform inbound case counts of received inventory and audit outbound orders to verify accuracy.
• Communicate audit findings and discrepancies to associates to facilitate timely resolution, order accuracy, and on-time shipments.
• Ensure all work meets established quality standards and the requirements of internal and external customers.
• Assist in establishing and maintaining safety, 5S, and preventative guidelines within assigned work areas.

Requirements

Education

High school diploma or equivalent required.

Skills & Experience

• Product quality or auditing experience, or equivalent, preferred.
• Garment manufacturing experience preferred.
• Customer service experience or equivalent preferred.
• Knowledge of inbound and outbound distribution processes preferred.
• Intermediate computer proficiency, including Microsoft Office, Excel, and other job-related software applications, required.
• Ability to work within precise tolerances and established quality standards required.
• Strong attention to detail required.
• Excellent written and verbal communication skills required.
• Warehouse or distribution center experience preferred.

Physical Requirements and Working Conditions

• Strength: Sedentary activities occasionally; light physical activity frequently; medium physical activity occasionally.
• Movement: Climbing, stooping, kneeling, crouching, reaching, handling, and fine finger dexterity.
• Vision: Ability to identify and distinguish colors.
• Equipment Used: Standard office equipment, including computers, copiers, and handheld scanners.
• Hazards: Potential exposure to moving or mechanical parts.
• Travel: Light to moderate travel may be required.
• This position has an On-Site location: Associate will work on-site for all work-related activities.
• Carhartt is a tobacco-free workplace.

Benefits

• Comprehensive medical, dental, and vision insurance for associates and their dependents.
• Short-term and long-term disability insurance.
• Life insurance.
• Employee assistance program.
• 401(k) plan with employer matching contributions.
• Paid time off and designated paid holidays.

Schedule

On-site position in Memphis, TN. Light to moderate travel may be required.