3(16) Account Manager (Overlay product)

Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position. Location: Remote Reports to: Director, 3(16) Overlay Classification: Exempt __X____ Non- Exempt ______ Job Summary Account Manager services Enhanced 3(16), Comprehensive 3(16) and Institutional 3(16) clients; maintains Bundled Recordkeeper/client/advisor relationships for approximately 100 Comprehensive clients and assists with Enhanced 3(16) clients; reviews compliance testing; contribution calculations; sign / file Form 5500 and works with auditors. The position requires high levels of confidentiality and the ability to work as part of a team, while independently managing accounts. Excellent communication skills and a full understanding of customer service is a must. Position is for experienced Account Managers. Responsibilities Provides timely, superior customer service and issue resolution to clients and advisors Maintains client relationships with high client retention rateInterprets plan documents. Able to identify and effectively communicate improvements to clients and partners. Thorough knowledge of ERISA, IRS & DOL regulations regarding qualified plansWorks with assigned Administrator to ensure deadlines are met timelyWorks with client to ensure Plan corrections are properly executedSupport the training and development of new team members by providing guidance, sharing best practices, and helping them develop the skills and knowledge needed to succeed in the role.Participate in projects throughout the year in order to support the team in meeting industry deadlines.Assigned Account Manager for key clients, including large and significant retirement plans. Enhanced 3(16), Comprehensive 3(16) And Institutional 3(16) Responsibilities Review Form 5500 as prepared by Bundled RecordkeeperReview compliance Testing as prepared by the Bundled Recordkeeper (ADP/ACP; 415; 402(g) 416, 410(b))Review census data including any data integrity reports, if applicableReview employer contribution calculations as prepared by Bundled RecordkeeperReview participant QDROs prior to sending to LegalReview hardship distribution requests Work with plan’s Form 5500 auditor to provide limited audit support for Enhanced 3(16) clients.Provides oversight and management of the following tasks as performed byBundled Recordkeeper for an assigned client base of approximately 100 Comprehensive clients.Review Plan DocumentReview SPD and SMM for compliance with ERISAReview recordkeeper’s preparation and delivery of required plan Notices (including the participant fee disclosure notice)Review eligibility provisions and determinationsReview enrollmentReview vestingAuthorize and review the Bundled Recordkeeper’s preparation of SARConfirm forfeitures / Suspense Accounts were used in accordance with plan documentConfirm the Bundled Recordkeeper processed all involuntary distributionsConduct Annual Plan Review (APR)Works with Bundled Recordkeeper to pull contribution report to track the timeliness of contributionsWorks with plan’s Form 5500 auditor to provide audit support. Requirements 5+ Years of Defined Contribution retirement compliance and service experienceMinimum of 1 year in Account Manager or similar role in retirement administration.QKA designation required or willingness to attain.Excellent Client Relationship skillsMastery of administrator functions and skillsProblem solving abilityExcellent communication and organizational skillsAbility to work in fast paced team environment Knowledge of Excel and other Microsoft applications/softwareExperience with FT Williams strongly desiredAbility and willingness to provide a high level of service to clients and partners.3(16) Fiduciary Services knowledge a plusIf remote employee, must have previous experience working from home