2X Content & Compliance Analyst (Remote)

Key Responsibilities

• Correspondence Transaction Processing: Monitor incoming official queues; execute data entry, record intake logging, vital metadata tracking, and priority routing across ICCT, ECMM, and CoRe platforms.
• Quality Assurance & Editing: Review draft correspondence and official responses for government review.
• SharePoint Content Administration: Manage routine text, file, and link updates across internal SharePoint collaborative sites (Correspondence and FACA portals) to align with strategic frameworks, manuals, and handbooks.
• Section 508 Remediation: Validate and remediate newly created deliverables and digital content using approved accessibility checkers to ensure Section 508 compliance.
• Committee Administrative Support: Coordinate background tracking and folder documentation for the Federal Advisory Committee Act (FACA), including reviewing qualifications and committee performance records.
• Knowledge Base Upkeep: Maintain, index, and organize the central repository of Standard Operating Procedures (SOPs), process maps, and document templates to facilitate rapid knowledge transfer and programmatic continuity.

Minimum Qualifications

• Experience: Minimum of two (2) years of direct, hands-on experience operating within Federal correspondence management, records management, or executive workflow tracking systems.
• Technical Knowledge: Documented proficiency utilizing Microsoft Office 365 core applications (Word, Excel, PowerPoint), Microsoft Teams, and Microsoft SharePoint environment structures.
• Communication Skills: Strong editing, proofreading, and technical writing capabilities with an emphasis on producing plain-language administrative guides and executive materials.
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.

Benefits

• Paid sick leave
• Medical/Dental (optional)
• 401(k) Retirement Plan (optional)
• Employer Paid Life Insurance
• Employer Paid Short Term Disability
• Optional Life Insurance

About the Role

The Correspondence & Content Management Analyst provides Advisory and Assistance Services (A&AS) supporting enterprise correspondence management, records management, content management, and business process improvement initiatives for a federal customer. This position supports the administration, tracking, and coordination of official correspondence through enterprise correspondence management systems while ensuring the accuracy, organization, accessibility, and integrity of program documentation. The successful candidate will contribute to the continuous improvement of correspondence workflows, maintain collaborative content repositories, support records management activities, and assist with developing and maintaining Standard Operating Procedures (SOPs), process documentation, and other operational guidance.