2nd Shift Warehouse Lead

About the role

The Warehouse Lead serves as the senior operational resource on the shift, bridging the gap between hands-on execution and team leadership. This role is highly active and cross-functional, primarily focused on accurate shipping/receiving documentation and essential forklift operations, while also acting as the shift's primary point of contact for daily workflow, issue resolution, and maintaining operational standards. The position requires significant self-initiative and a proven background in shipping and logistics.

Responsibilities

• Assist in the on-the-job training of new warehouse staff on standard operating procedures, safety protocols, proper equipment usage, and efficiency.
• Ensure necessary tools and materials are available for crews to accomplish tasks.
• Oversee crews to ensure reliability, dependability, punctuality, cooperation, and teamwork while improving morale.
• Transfer materials to and from storage areas, ensuring accurate physical placement and reporting discrepancies.
• Perform general warehouse duties, including manual lifting (within safety limits), stacking, wrapping pallets, and assisting with physical inventory counts.
• Address crew questions, concerns, and problems, escalating to the Shipping Manager as needed.
• Take ownership of the shift’s operational workflow, prioritizing tasks based on deadlines and urgency without direct supervision.
• Communicate with other shift leads and the Shipping Manager to avoid problems between shift changes.
• Prepare, verify, and maintain accurate shipping documents, including Bills of Lading (BOLs), packing lists, customs paperwork, and delivery confirmations.
• Utilize the Warehouse Management System (WMS) or ERP system to process shipments, track inventory movements, and update order statuses.
• Identify and resolve issues related to shipping documentation, missing inventory, or order discrepancies in partnership with management.
• Carry out Warehouse Lead responsibilities in accordance with organizational policies and applicable laws, including training employees, planning and directing work, conflict resolution, team building, and coaching.
• Implement, maintain, and support all company policies and procedures, including safety and good housekeeping.
• Communicate with the Shipping Manager on any repairs or preventive maintenance needed.
• Perform additional duties as assigned by management.

Requirements

• High school diploma or GED.
• Prior experience in a Lead, Senior, or Key Operator role is preferred, demonstrating an ability to take initiative and direct workflow.
• Strong working knowledge of standard shipping procedures, freight documentation (BOLs, etc.), and inventory control principles.
• Proficiency with computers and experience utilizing a WMS (Warehouse Management System) and/or basic ERP system for processing orders and inventory.
• Exceptional attention to detail, strong problem-solving skills, and the ability to work independently with minimal oversight.

Skills

• Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
• Mathematical Skills: Ability to read a tape measure with speed and accuracy. Ability to calculate figures such as percentages, measurements, volume, and rate. Ability to apply concepts of high school math.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form. Ability to deal with problems involving several concrete variables in standardized situations.
• Technical Skills: Working knowledge of equipment design and capabilities to support efficient operation and training. Understanding of cost issues to make daily decisions that reduce overall costs. Knowledge of quality and food safety standards, regulatory requirements (including OSHA and EEO), and company policies.