2nd Shift Fulfillment Supervisor

About the role

We are seeking an experienced Fulfillment Center Retail Supervisor to join our dynamic team. The successful candidate will be responsible for overseeing the day-to-day operations of our fulfillment center, ensuring timely and accurate processing of customer orders, managing a team of fulfillment center associates, and maintaining a high level of customer satisfaction. This position reports into the Team Operations Manager.

Responsibilities

• Be a positive influence on the team and direct employees to maintain the flow of operations.
• Spend 90% of worked time coaching and developing on the floor with employees; the other 10% for office/clerical work.
• Proficient in department-specific SOPs and able to meet production schedules by planning and prioritizing fulfillment/customer needs.
• Participate in team meetings, receive instructions, and provide feedback as appropriate.
• Coach employees on job-specific tasks, including computer usage (maintaining MS Excel spreadsheets, Warehouse Management System, and internet), reading and auditing labels, and analyzing inventory to initiate resolutions.
• Compile and send out end-of-day reports; communicate effectively in person and via email (Outlook).
• Use handheld scanners to process inventory; identify, count, and sort packages and inventory with a high level of accuracy.
• Train new employees and use the internal ticketing system, Jira, to log problems and expedite resolution.
• Operate pallet jacks and automated packaging equipment; maintain a clean workspace.
• Complete and maintain forklift certification training if trained and active as a forklift operator.
• Participate in LEAN initiatives and company events.
• Act as a department Champion, assisting the Supervisor in answering questions and department supervision.
• Support the GOAT Code and fulfillment leadership competencies.
• Perform other duties as assigned.

Required qualifications

• Prefer high school diploma or equivalency.
• 3 months experience in a fulfillment center.
• 3 months experience as a Merchandise Processor.
• Verbal and written comprehension of the English language required.
• Basic math skills required.
• Must be able to apply established procedures and follow oral/written instructions.
• Must be able to work independently without direct supervision and organize/prioritize workload to ensure completion of all tasks within established time frames.
• Must be able to deal with the pressure of meeting production schedules.
• Computer skills, including familiarity with the internet and email, required.

Physical demands & working environment

• Regularly (60–100%): Use hearing/speech abilities to communicate with coworkers, give/receive instruction, listen for equipment malfunctions, etc.; use sight abilities including depth perception, hand/eye/foot coordination, and visual acuity in near-, mid-, and far-range vision; stand/walk on concrete floor.
• Frequently (30–60%): Climb up and down stairs; bend/twist at waist/knees/neck; use both hands/arms to reach/push/pull/lift (constant: 10–30 lbs.).
• Occasionally (10–30%): Use both hands/arms to reach/push/pull/lift (occasional: 30–60 lbs.).
• Rarely (1–10%): Use both hands/arms to reach/push/pull/lift (rarely: less than 10 lbs. or greater than 60 lbs.).
• Crawling is typically not required.
• Work is performed indoors with a moderate noise level.

Pay

$50,000 – $65,000 a year.