2nd Shift - Associate - Parts Warehouse

Position Duties/Responsibilities

• Adhere to all safety rules, policies, and procedures.
• Assist internal and external customers to establish positive, cooperative working relationships, including order placement, returns and backorders. This also includes filling and processing all inbound and outbound parts orders; picking, packing and shipping orders; delivering parts to both internal and external customers; and assisting with will-call.
• Process daily stock which includes unloading inbound freight carriers; receipting, sorting, updating OAK locations; processing weekly and quarterly returns; processing credits, parts discrepancies and stock transfers; reorganizing storage to accommodate current stock; and performing daily physical inventory counts.
• Complete paperwork for order shipments; perform daily maintenance duties; and complete the inventory count, including bin count reconciliation and daily physical reconciliation with accuracy and in a timely manner.
• Perform related duties as required.

Position Requirements

• High School diploma or GED
• 1 year or more experience of warehouse work-related experience in parts and/or an inventory related position
• Ability to obtain a fork-lift certification

Preferred:

• 2 years or more experience of warehouse work-related experience in parts and/or an inventory related position
• Caterpillar Parts experience

Knowledge, Skills, And Abilities:

• Strong problem-solving skills and good warranty administration skills with an ability to interpret and apply policies, procedures, guidelines and regulations.
• The ability to be certified to operate a forklift and other warehouse equipment, including printers and shipping equipment.
• Strong communication skills, including verbal, written and listening skills.
• Good customer service skills, including the ability to meet and/or exceed customer expectations.
• A professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization.
• Moderate computer/systems skills experience with Enterprise Resource Systems (ERP), Inventory Systems, and the ability to learn CAT/MacAllister Cat systems.
• Strong initiative, demonstrating a “self-starting” ability to daily work and proactively make improvements to the work process.
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Ability to work overtime, evenings, and weekends as needed.

Other Requirements of Position:

• Works under immediate supervision.
• Relyes on instructions and pre-established guidelines to perform functions of the job.
• Major responsibilities do not typically require exercising independent judgment.
• Detailed instructions or established procedures are usually available as guidelines for most aspects of the job.
• If an error is made while in this position, it will require minimal effort to identify the error and minor impact the company financially.
• Frequently maintains contact with division and department staff, customers, the public and employees of private sector organizations routinely.
• Occasionally, the incumbent will maintain contact with CAT employees, vendors, sales representatives and employees of public sector organizations.
• Maintains equipment and supplies to avoid waste, damage to areas and equipment, and to prevent accidents.