$29 Hospitality Security Supervisor (Ann)

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Positions are available based on applicant eligibility, availability, background screening, drug testing, and completion of orientation.

About the role

Full Time Hospitality Supervisor for the Boston, MA area.

Pay Rate: $29 per hour
Schedule: Mon–Fri, 07:00–15:00

Responsibilities

• Supervise, train, and support assigned security officers to ensure consistent quality service.
• Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
• Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
• Maintain accurate daily activity logs, post orders, and incident reports.
• Monitor and manage attendance, scheduling, and shift coverage.
• Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
• Serve as the point of contact between site management, clients, and NES leadership.
• Ensure officers maintain professional appearance, conduct, and performance.
• Support recruiting and onboarding efforts for new officers as required.
• Promote a culture of safety, integrity, and accountability across all shifts.
• Assume other duties as required by either Client or Northeast Security, Inc.

Requirements

• Minimum of 3 years security experience; hospital security experience highly preferred.
• 2–3 years of previous security supervisor experience.
• Customer service experience required.
• High school diploma or GED equivalent.
• Neat and professional appearance.
• Dependable means of transportation.
• Ability to communicate clearly and effectively in English (both written and verbal).
• Must pass drug screening and criminal background check.

Skills

• Excellent customer service skills and service delivery orientation.
• Strong leadership and client management skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail and problem-solving skills.
• Strong written and verbal communication skills.
• Professionalism, responsibility, and friendliness toward clients and residents.
• Ability to multi-task and self-manage in a dynamic environment.
• Knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan