27-005 Media Services Technician, Part-Time

Duties and Responsibilities

• Performs a wide range of media service duties pertaining to the acquisition, creation, production and distribution of multimedia content.
• Works with and acts as a backup/supplement to Camera Operators in the content acquisition effort.
• Independent, highly responsible public meeting post-production work.
• Works with and supports the setup and operation of video, audio and videoconferencing systems; performs technical duties required to broadcast regular and special programming.
• Uses streaming/broadcast and telecommunications technology as appropriate.
• Delivers, picks up, inspects and cleans equipment after use as needed.
• Supports and maintains media services equipment involving City of Dover multimedia, broadcast and telecommunications systems; configures, aligns, tests and calibrates multimedia equipment using various signal generators and test devices; troubleshoots, repairs and maintains audio/visual equipment, including projectors, speakers, microphones, mixers, amplifiers, wireless transmitters and other multimedia devices using hand tools, meters, soldering irons and signal generators.
• Works as part of a team to support and maintain the City of Dover’s website and online platforms by providing regular updates.
• Must be able to proofread and edit with proficiency.
• Supports, demonstrates and trains City of Dover staff in the proper operation and procedures for various audio-visual equipment, telecommunications systems and web content management or other communication applications.
• Duplicates/replicates audio, video, data and other mediums; edits video programs; develops and inserts animations and graphics, as requested.
• Promptly reports any equipment or other concerns relating to duties to the Media Services Manager.
• Fulfills standard operating procedures, NH RSA 91-A, applicable law and regulations regarding the proper collection, distribution and archival of public records.
• Engages in professional development related to job function.
• Performs other related duties as assigned.

Knowledge, Skill and Ability Requirements

• Knowledge of: A variety of audio-visual, multimedia, closed circuit video distribution and teleconferencing systems hardware at an advanced operator or technician level. This includes methods, procedures, and techniques pertaining to the support and maintenance of multimedia systems.
• Audio-video production and communication applications at an advanced user level.
• Web content management applications at an advanced user level.
• Computer and telecommunication operating systems, and a variety of broadcast and computer hardware and software applications.
• Excellent communication skills, including spelling, grammar and punctuation.
• Ability to: Operate, maintain, troubleshoot and repair multi-media, audio-visual, close circuit video, teleconferencing and computer systems, hardware and equipment.
• Test, analyze, and interpret computer, broadcast, multi-media hardware and software problems, and determine problem solutions.
• Interpret schematic drawing and technical manuals.
• Provide technical support to students, staff, faculty and community members in the use and operation of technical multimedia equipment.
• Learn and work proficiently within new web-related technologies, i.e. content management platforms.
• Provide base-level technical support to fellow users of web content management and other media services applications.
• Adhere to copyright, transparency and data retention laws, regulations and procedures.
• Effectively and efficiently participate in the operation of the City of Dover's information technology, multi-media and telecommunication operation.
• Communicate effectively, both orally and in writing.

Education/Licensure/Certification Requirements

• Graduation from a college/university with an Associate’s degree in Broadcast Communications, Information Technology or a closely-related field, OR at least one year progressively responsible experience in audio / video management, support, or related information systems work; OR any equivalent combination of education and experience which demonstrates possession of required knowledge, skills and abilities.
• Employee must maintain valid motor vehicle operator’s license.
• Adobe application suite, audio-video equipment and editing certifications and/or experience preferred.
• Microsoft, telecommunication or other information technology certifications are optional.