2607-5 Loan Servicing Manager

Job Duties And Responsibilities

• Provide leadership and support to the Loan Servicing team, fostering a supportive and growth-oriented culture
• Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.
• Encourage innovation, efficiency and growth within the team to improve banking processes, manage compliance and inspire excellence
• Manage the full lifecycle of loan servicing operations, including loan servicing, insurance tracking, escrow administration, and system reviews
• Oversee servicing functions to include payoffs, payment corrections, statements, and maintenance requests
• Investigate and resolve loan account discrepancies including balance mismatches, call code errors, and posting issues
• Responsible for troubleshooting and correcting system-related errors
• Process maintenance requests received via the ticketing system or internal communications
• Confirm timely and accurate posting of payments to loan accounts
• Respond to customer inquiries related to servicing, payoffs, and account maintenance
• Responsible for documenting servicing processes and procedures including revisions as needed
• Manage system review checklists to verify compliance with internal policies and regulatory standards

Required Qualifications

• A high school diploma or GED
• Bachelor’s degree in related field preferred
• 3 years of experience in bank lending, loan operations or related field
• 1 year of supervisory or leadership experience