26-0013 Support Production Associate (PART-TIME)

About the role

The Production Associate ensures smooth, efficient, and department-specific administrative and/or production processes as assigned by management.

Responsibilities

• Support with tasks or administrative assignments to completion as appropriate
• Escalate issues to proper department or supervisor as applicable
• Research solutions when necessary to complete the task
• Respond to client's/vendor's/customer's requests or questions as assigned via phone, email, portal or fax
• Work proactively with department staff to complete tasks accurately and timely
• Support with identifying improvements to ensure efficiency and quality metrics are met
• Perform other functions, duties, and tasks as assigned

Requirements

• Minimum of 18 years of age
• Must be able to work onsite in the Carrollton, TX office as requested by management
• Maximum number of hours that can be worked weekly is 25
• No certification required
• High school or equivalent required; some college course work in real estate preferred
• Some experience in real estate, financial services, mortgage servicing or vendor management preferred
• Some experience to which they are assigned is preferred (e.g., REO Sales, Accounting, Title, Closing, and Preservation/Repair)
• Experience with using Microsoft Office required

Skills

• Principles and processes for providing customer service
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Microsoft Office (emphasis on Excel, Outlook, and Internet Explorer)
• Flexibility work schedule, data analytics
• Active Listening
• Reading Comprehension
• Speaking
• Social Perceptiveness
• Time Management
• Service Orientation
• Critical Thinking
• Persuasion
• Active Learning
• Monitoring
• Conflict Resolution
• Problem Solving
• Oral Expression
• Oral Comprehension
• Speech Recognition
• Speech Clarity
• Written Comprehension
• Written Expression
• Inductive Reasoning
• Deductive Reasoning
• Problem Sensitivity
• Near Vision

Work environment

• Majority of work performed indoors in an environmentally controlled setting
• Business casual dress code
• Frequent contact with others via e-mail, telephone, face-to-face, letters and memos
• Daily decisions which have low impact on co-workers and company results
• Low level of autonomy within highly structured process flows