2027 BNY Summer Internship Program – Client Service (Pittsburgh, PA)

About the role

BNY’s Client Service Practice delivers a high-quality, client-first experience across our businesses by supporting day-to-day service, issue resolution, and ongoing client engagement. The 2027 Client Service Internship Program offers driven students hands-on exposure to the practice through strategic projects aligned to client support, service delivery, onboarding, reporting, process improvement, and relationship management.

In a fast-paced environment, interns will gain insight into BNY’s client service model, collaborate across business, operations, and technology teams, and build the communication, analytical, and problem-solving skills needed to help deliver timely, accurate, and effective client outcomes.

Responsibilities

• Support the resolution of client inquiries by gathering facts, coordinating with partners, and helping move issues to closure.
• Track service metrics, commitments, and trends to help teams identify what is working and where the experience can improve.
• Assist with onboarding, transitions, and process updates that make it easier for clients to do business with BNY.
• Work across operations, service, and relationship teams to keep communication clear and next steps on track.

Skills you will build

• Client-centric problem solving
• Clear written and verbal communication
• Attention to detail and ownership mindset
• Process improvement and service analytics
• Prioritization and escalation judgment

Impact

• Help improve how quickly and effectively client needs are addressed.
• Support service experiences that build trust and strengthen long-term relationships.
• Contribute to process improvements that make work better for both clients and internal teams.

Why this could be a fit for you

This role is a great match if you like fast feedback loops, collaborative problem-solving, and work where you can clearly see the outcome of your efforts.

About the program

The BNY Summer Internship Program offers high-potential students a dynamic 10-week experience designed to accelerate development, build professional networks, and provide meaningful exposure to one of the world's leading financial services institutions.

• Enterprise-wide onboarding and development programming, including an in-person immersive induction experience, executive speaker series, skill development, and networking opportunities.
• Meaningful project work aligned to key business practices and platforms, providing hands-on experience, skill development, and real-world business impact.
• Structured mentorship and career support from managers, senior leaders, peer mentors, business stakeholders, and dedicated program managers.
• Exposure across practices, platforms, and teams, building a broad understanding of BNY's integrated business model.
• Professional, technical, and financial services training designed to strengthen business acumen and prepare participants for long-term career success.

Requirements

• Enrollment in a 4-year undergraduate degree program with a strong focus on business-related and/or technology-related majors preferred.
• Graduating in December 2027 or May 2028 (U.S.).
• Minimum cumulative GPA of 3.0 or better.
• Does not require sponsorship for employment visa status (now or in the future) in the country where applying.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.