20 Hour - Senior Teller

About the role

The Senior Teller performs a variety of duties related to cash handling, customer service, product knowledge, sales, and telemarketing under the direction of branch management. This role ensures client satisfaction by adhering to and implementing Fremont Bank’s customer service standards. The Senior Teller must be willing to conduct telemarketing calls and outside sales as needed.

Responsibilities

• Perform all teller transactions
• Ensure client satisfaction by practicing, following, and implementing Fremont Bank’s service standards
• Explain bank policies and procedures
• Promote, sell, or refer Fremont Bank products and services to current and prospective clients
• Meet assigned sales and referral objectives
• Conduct telemarketing and follow-up sales duties as assigned by management
• Understand and accurately communicate deposit products
• Follow bank policies and procedures
• Reconcile cash and all other transactions daily
• Comply with applicable Federal Banking Regulations
• Perform operational duties with accuracy, attention to detail, and proper cash handling habits
• Stay informed of job-related issues, bank promotions, changes in products, services, policies, or procedures; actively participate in bank-related training classes
• Stay current on business-related activities in other areas of the Bank
• Maintain a flexible schedule, including working weekends
• Perform other duties and projects as assigned

Requirements

• Minimum of 1 year of banking experience
• Previous cash handling experience
• Sales and customer service experience in a customer-facing environment
• Willingness to perform telemarketing duties as assigned
• Excellent verbal and written communication skills
• Professional appearance
• Experience working in a Windows-based computer environment, with working knowledge of Microsoft Office
• High School Diploma or GED required
• Some college is preferred

Schedule

Flexible schedule, including availability to work weekends.