(2) Personal Banker - Coral Gables & Doral

About the role

Accountable for adhering to the Bank’s BSA, AML, and Office of Foreign Asset Control (OFAC) applicable policies. Employee must follow specific unit procedures developed in compliance with the policies. Employee is also responsible for reporting any suspicious activity and/or transactions in accordance with the Bank’s processes and comply with any mandatory BSA, AML, and OFAC training assigned.

Responsibilities

• Ensure the branch production goals are met.
• Promote and service all deposit products available at the bank and open all types of accounts, including checking, CDs, IRAs, Business Accounts, and Safe Deposit Boxes.
• Execute integrated sales and relationship strategies that align with the area business plan to achieve desired revenue and service hurdles.
• Provide Treasury and Lending specialists with qualified referrals for cross-sell.
• Conduct sales initiatives through adequate procedures.
• Ensure effective customer retention and growth through ongoing sales and servicing initiatives.
• Implement the Bank’s customer service philosophy to ensure total customer satisfaction (knowledge, courtesy, appearance, responsiveness, accuracy, and communication).
• Strictly adhere to internal control policies, such as account opening protocols for accurate collection, completion, and updating of all required documentation.
• Prepare documents and assist customers in signing documents to process accounts.
• Input information to create account data files for new accounts.
• Perform maintenance changes on existing customer accounts, such as address, title, or rate changes.
• Promote and answer questions regarding the various lending products the bank offers.
• Resolve customer problems and complaints in accordance with the Bank’s service policy.
• Answer customer questions and assist with needs, including Safe Deposit boxes, issuing ATM cards, statements, rates, overdrafts, issuing temporary checks, etc.
• Assist in implementing operational policy, ensuring transactions are processed in compliance with federal, state, and bank requirements.
• Maintain IRS/SEP file maintenance and reports as the liaison to Bankers Systems.
• Manage working supplies and order new accounts starter kits if necessary.
• Maintain all logs and ensure corresponding reports are completed in a timely manner.
• Assist customers with overdraft and delinquent loans.
• Perform all other related position functions.
• Serve as teller backup as needed.

Competencies

• Customer focus
• Building strong relations
• Communication
• Business acumen
• Problem analysis & solution
• Ownership
• Vision & values
• Collaboration & teamwork

Requirements

Employee must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its corresponding regulations, including, but not limited to, obtaining and maintaining an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), continuing to meet said record and associated minimum register standards, including any applicable continuing education courses set forth by the SAFE Act.

• Three years of banking experience or in a similar job is required, or an equivalent combination of education and experience.
• Good mathematical and communications skills.
• A formal training in banking products and/or processing new accounts.
• Good understanding of financial products, loan documentation, and business objectives of a real-estate lending department.
• Strong knowledge of Microsoft Office.

Preferred Qualifications

• One year of related Personal Banker functions/Teller experience and/or two years of cash handling.