(181) Consumer Benefits Specialist

About the role

The Consumer Benefits Specialist assists consumers with Medicaid eligibility, access, and maintenance; supports SSI/SSDI applications and follow‑up; provides community referrals and representation at administrative law judge hearings; helps with benefit renewals for programs such as QMB, MQMB, and various Medicaid waivers; makes social service referrals (food stamps, ANF, Medicare prescription extra help); serves as a presenter or designee for trainings; and works regionally across Bastrop, Fayette, and Lee counties (Bastrop, TX; La Grange, TX; Giddings, TX) as the primary referral contact for vendor partners.

Responsibilities

• Provide consumers with assistance in determining eligibility for, access to, and maintenance of Medicaid benefits & entitlements.
• Meet with consumers to aid SSI/SSDI program application process and follow‑up, including referrals to vendors for benefits, initial applications, administrative law judge hearings, claims, and appeals.
• Provide community referrals based on consumer needs.
• Represent consumers during administrative law judge hearings in a court setting.
• Meet with consumers to provide benefit renewal assistance and maintain eligibility for Medicaid programs such as QMB, MQMB, and various Medicaid waivers.
• Make necessary social service referrals within the community (food stamps, ANF, Medicare prescription extra help).
• Serve as presenter and/or designee on trainings across programs and departments.
• Serve in a regional capacity supporting multiple locations (Bastrop, Fayette, Lee counties) and work closely with referral vendors as the primary referral contact.

Qualifications

• Bachelor's degree in Human Services field; if degree is not in Human Services, a minimum of 24 credits in a human services field.
• Applicable experience may substitute for the bachelor’s degree.
• Knowledge of Medicaid, Medicare, and Social Security applications.
• Experience working with persons with disabilities in a healthcare or rehab setting.
• Strong computer and communication skills.
• Ability to work as a member of a team to support the overall benefits needs of persons served.
• Candidate should have SOAR certification or be willing to obtain it within the first 6 months.
• Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.
• Preferred: Texas Community Partner Application and Case Assistance Certificates.

Pay

• Hourly salary range: $21.46 – $26.21
• Differential: $1.00/hour for tenure with BTCS, $1.00/hour for previous experience in a similar role – Career Ladder Specialty, $0.75/hour for bilingual ability.
• Annual salary equivalent: $44,636.80 – $54,516.80/year

Benefits

Join our dynamic and enthusiastic team dedicated to continuously improving the health and independence of the persons we serve; the position includes an excellent benefits package and generous leave accruals.