1669 - Help Desk Network Administrator

About the role

The Help Desk Network Administrator will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures, and ancillary systems. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies.

Responsibilities

• Perform troubleshooting and elevate more complex issues.
• Act as the focal point for updating edge network devices and software in support of next generation remote split operations.
• Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
• In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.
• Monitor network for performance and integrity.
• Perform network end device and system configuration changes in support of flying schedule.
• Configure, maintain, and troubleshoot network devices.
• Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.
• Ability to conduct in-depth log analysis and root cause isolation.
• Ability to troubleshoot layer 2 switching and layer 3 routing issues.
• Monitor and troubleshoot multicast.
• Monitor and understand firewall rulesets.
• Support development and testing of network configurations.
• Input and maintain a ticketing database.
• Document activities into a master station log.
• Troubleshoot Circuit to Packet (CTP) communications.
• Install and maintain local network and server suite and test environment.
• Interface with C-NOC engineers and end users.
• Maintain complete technical documentation including network diagrams, IP schemes, etc.
• Suggest improvements to network performance, capacity, and scalability.

Requirements

• 3-5 years of Network Administration experience in a Help Desk environment.
• Security+, CCNA, or equivalent certification.
• Experience in network administration helpdesk is preferred.
• Prior military service is desirable.
• Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly.
• Ability to remain calm to de-escalate difficult situations.
• Ability to work effectively with team members to resolve issues.
• Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.
• Must be a U.S. citizen.

Benefits

• Dental and Vision Insurance.
• Medical Insurance to Include HSA, FSA, and DFSA Plans.
• Life and AD&D coverage.
• Employee Assistance Program (EAP).
• 401(k) Plan with Company Matching Contributions.
• 160 Hours of Paid Time Off (PTO).
• 12 (Floating) Holidays.
• Highly Competitive Salary.