$15.50/hr | Credit Assistant | No Weekends!

Location: Saraland, AL

Type: Full-time; Direct Hire

Responsibilities

• Take orders via phone, fax, mail, and email for samples, broadloom, luxury vinyl flooring, and coordinating trim
• Handle a high volume of incoming calls each day (up to 120-150 calls)
• Monitor orders to ensure shipping occurs within 24-48 hours
• Handle custom color orders, strike-off requests, custom contracts, and specialty backing/cove base orders
• Verify accounts, provide pricing and delivery information, and resolve customer issues
• Check stock for current, dropped, and promotional products; reserve carpet for orders
• Provide product specifications, including pattern repeat, weight, pile height, and density
• Convert measurements and pricing across units (e.g., square yards to linear feet)
• Follow up with customers regarding order status and verify order details
• Collaborate across departments to ensure excellent customer service

Requirements

• Typing speed of at least 35 words per minute (typing test required)
• Strong math skills (addition, subtraction, multiplication, percentages)
• Ability to convert measurements and pricing across units
• Strong verbal and written communication skills
• Pleasant, patient, and professional phone manner
• Excellent listening and comprehension skills
• Strong problem-solving and decision-making abilities
• Dependable with a positive attitude
• Able to work independently under minimal supervision and manage a heavy workload
• Customer service experience preferred; phone-based customer service a huge plus
• High School Diploma or equivalent

Pay

$15.50/hour

Schedule

Monday - Friday, 8:00 AM - 5:00 PM